Customer sentiment toward Smart Green Solar is predominantly negative, with a minority of reviews describing positive experiences during the initial sales and installation process. Several customers mention attentive staff, notably individual sales representatives such as Andrew Barry and Hannah, and detailed communication throughout early stages. However, most reviewers highlight serious issues with post-installation support and ongoing communication. Some praise the professionalism of staff during setup, while nearly all critical reviews emphasize long-term frustrations, poor responsiveness, and unresolved service issues.
The most common themes in feedback are lengthy installation timelines, difficulty reaching support after installation, and a lack of follow-through on promises, including system performance guarantees and reimbursement commitments. Multiple reviews note that systems were undersized, not producing as promised, or not activated for extended periods. Customers report months or even years waiting for panels to be operational, with little to no response from the company despite repeated attempts to contact them.
Overall, Smart Green Solar develops initial trust through effective sales and efficient installation, but their ongoing service and support record, especially in Rhode Island, is viewed as unreliable and frequently unresponsive. The majority of feedback points to unmet expectations and unresolved issues, raising concerns about accountability and long-term reliability for solar customers in the region.
The most common themes in feedback are lengthy installation timelines, difficulty reaching support after installation, and a lack of follow-through on promises, including system performance guarantees and reimbursement commitments. Multiple reviews note that systems were undersized, not producing as promised, or not activated for extended periods. Customers report months or even years waiting for panels to be operational, with little to no response from the company despite repeated attempts to contact them.
Overall, Smart Green Solar develops initial trust through effective sales and efficient installation, but their ongoing service and support record, especially in Rhode Island, is viewed as unreliable and frequently unresponsive. The majority of feedback points to unmet expectations and unresolved issues, raising concerns about accountability and long-term reliability for solar customers in the region.
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