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Smart Green Solar Reviews

Rated 4.4 based on 581 Reviews

33 Broad St Fifth Floor, Providence, RI 02903, United States

Uncategorized Providence

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Published on
July 4, 2025
Last updated
July 4, 2025
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What Customers Are Saying About Smart Green Solar?

very glad I went with Smart Green Solar

terrific from sales, to install, to customer service

Trustguide extracts key phrases from reviews about Smart Green Solar and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 10% of Smart Green Solar's customers had a positive experience.

Positive
10%
Neutral
10%
Negative
80%

Smart Green Solar Ratings

1

As of Based on 581 revies as of Jul 04, 2025

Smart Green Solar Score

10%

As of Based on 581 revies as of Jul 04, 2025

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Customer Reviews

As of Jul 04, 2025, 581 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Smart Green Solar's publicly available reviews View source

Juan Ramirez rated Smart Green Solar 1 stars
Edited a week ago
These guys are the real deal. The whole experience was positive - from the sales person, to the installers, and even the support staff keeping me updated every step of the way. The sales guy, Andrew Barry, is a genius. I consulted other solar companies in my area and they tried to push more panels than I needed. Andrew seemed honest and gave me the best deal possible. The quality of the work was professional and the customer service is attentive. The company worked with me to address every little concerned I had. I am very glad I went with Smart Green Solar. I would highy recommend this company. Edit: After installing my roof 3 years ago, I've tried countless times to reach this company to service my system and there's no way to reach them. I have made a big mistake with this company.
Tamara Tucker rated Smart Green Solar 1 stars
3 months ago
I regret choosing Smart Green for our solar installation. From the very beginning, the experience was a nightmare. The entire process dragged on for six months, with little to no communication about what was happening. Random workers would show up at our house unannounced, which was both frustrating and unprofessional. The sales rep assured us that our system would offset 100% of our electricity usage, but in reality, it only covers about 60%. When we reached out about this issue, we were told there would be an annual review to ensure we were getting what we paid for. However, that turned out to be another empty promise. The company is nearly impossible to reach—only responding to emails with vague, generic answers that don’t address our concerns. If you’re considering going solar, I highly recommend looking elsewhere. Smart Green overpromises, underdelivers, and then avoids accountability. Save yourself the headache and choose a company that values its customers.
KEvIN Montiel rated Smart Green Solar 1 stars
3 months ago
Do Not Trust This Company – Misleading Practices and Zero Support After Installation If you're considering going solar, please read this before signing anything with this company. My experience has been incredibly frustrating. It all started with a smooth-talking representative named Zach Johnson, who no longer even works for the company — which says a lot. After the initial sales pitch, communication completely stopped once the project was complete. You can try calling, but no one ever answers, and there’s no working line to get proper support. It’s as if they disappear the moment your installation is done. One of the biggest red flags: they intentionally undersize your system just to show you a price you’re comfortable with during the sales process. Yes, I understand no one forces you to sign — but this is a warning to anyone considering them: do your research and triple-check the system size and proposal before moving forward. They also made me trim trees at my own expense, which delayed everything, and now I can't even get a response from anyone at the company. It’s clear they only care about making the sale — after that, you're on your own. Please don't let the positive reviews fool you. I wish I had dug deeper before signing. This is a long-term investment, and you deserve a company that supports you every step of the way — not one that ghosts you the moment the work is finished.

Reviews Summary

Customer sentiment toward Smart Green Solar is predominantly negative, with a minority of reviews describing positive experiences during the initial sales and installation process. Several customers mention attentive staff, notably individual sales representatives such as Andrew Barry and Hannah, and detailed communication throughout early stages. However, most reviewers highlight serious issues with post-installation support and ongoing communication. Some praise the professionalism of staff during setup, while nearly all critical reviews emphasize long-term frustrations, poor responsiveness, and unresolved service issues.

The most common themes in feedback are lengthy installation timelines, difficulty reaching support after installation, and a lack of follow-through on promises, including system performance guarantees and reimbursement commitments. Multiple reviews note that systems were undersized, not producing as promised, or not activated for extended periods. Customers report months or even years waiting for panels to be operational, with little to no response from the company despite repeated attempts to contact them.

Overall, Smart Green Solar develops initial trust through effective sales and efficient installation, but their ongoing service and support record, especially in Rhode Island, is viewed as unreliable and frequently unresponsive. The majority of feedback points to unmet expectations and unresolved issues, raising concerns about accountability and long-term reliability for solar customers in the region.
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Frequently Asked Questions About Smart Green Solar

Is Smart Green Solar responsive to service requests after installation?

Many reviewers report significant challenges reaching Smart Green Solar for service or support after their systems were installed. Communication difficulties and lack of response to emails and calls are persistent concerns, especially regarding system activation and follow-up repairs.

Does the installed system typically meet the promised energy production?

Several customers have indicated that their installed systems did not consistently deliver the contracted energy offset. Some mention that the system was undersized or underperforming, and that company promises for production guarantees or adjustments were not always fulfilled.

How long does system activation typically take with Smart Green Solar?

Review timelines vary, but numerous customers reported waiting several months to over a year from installation to full system activation. Delays were attributed to utility approvals, incomplete permitting, and lack of company follow-up.

About Smart Green Solar

Uncategorized
33 Broad St Fifth Floor, Providence, RI 02903, United States
Visit website
+1401-249-4339
Smart Green Solar is a company operating within the solar energy industry, specializing in the design, sales, and installation of residential and small commercial solar panel systems. The company offers tailored solar power solutions, including related electrical and roofing services, and also manages systems' activation and integration with regional utility providers.

Smart Green Solar oversees all major aspects of the solar installation process: from initial consultation, site surveys, and custom proposals to hands-on installation and the handling of permits and inspections. Their operational model involves in-house teams and coordination with external contractors, supporting customers throughout planning, installation, activation, and maintenance phases.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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