Evaluating the overall reputation of Skin Matters Med based on recent reviews indicates a mixed customer experience. There are positive testimonials highlighting pleasant experiences with injectables, praising the knowledge and kindness of staff like Dani, and appreciation for the services provided by technicians like Leah. Clients have noted improvements and satisfaction with their treatments, including Dysport injections and Botox, citing natural-looking results and youthful appearances. Efficiency in scheduling appointments has also been commended. However, there are significant grievances reported regarding laser hair removal treatments. Dissatisfaction with the lack of results, contrasted with experiences at other clinics, has been a common concern. Customers have suggested that treatments here may require an unexpectedly high number of sessions, raising questions about the efficacy. Negative encounters with customer service, specifically perceived rudeness and dismissiveness when addressing concerns, have been cited. Allegations of unprofessionalism and problematic practices, like cancellation of appointments and contentious interactions with the owner over service quality and accountability, cast a shadow over the business's reputation. These contrasting experiences suggest a need for standardization in service quality across various offerings and enhancements in customer relations.
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very pleasant experience
highly recommended
amazing
easy to get my appointments done
love my results
unprofessional after this message
I honestly don’t see a difference
so rude
disastrous
really rude
cancelled my appointments
saline injected directly
