AI-powered Google Reviews Widget - FREE
Free Google reviews widget for your website
Increase sales, trust and credibility with ai.
Mike, Adam and another 21,516 have joined the waitlist.
Skin Laundry Soho logo

Skin Laundry Soho Reviews

Rated 4 based on 118 Reviews

9 Newburgh St, Carnaby, London W1F 7RL

Cosmetic Clinics London

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

The overall sentiment reflected in customer reviews for Skin Laundry Soho is mixed. Positive experiences often focus on knowledgeable staff, accommodating appointment changes, and visible treatment benefits, while criticisms cite inconsistent customer service and issues with staff attitudes. Although some reviewers had flexible and supportive interactions, a few detail disappointing situations with unclear communication or rude conduct, especially at reception. Skin Laundry Soho’s facial and laser treatment services form the core of feedback, with clients noting specific improvements in skin clarity, tone, and pigmentation. Staff professionalism and the company’s approach to tailored skin recommendations are praised repeatedly. However, clients seeking membership continuity and follow-up care sometimes express dissatisfaction, raising concerns about practitioner consistency and membership model changes, as well as cost and clarity around special offers. Ultimately, Skin Laundry Soho is recognized for results-driven facial and laser treatments in London, although trust is dependent on which staff handle customer interactions. Administrative issues and inconsistent follow-up remain areas for improvement.
Read more

What Customers Are Saying About Skin Laundry Soho?

thorough and helpful

extremely friendly and answered all my questions

highly noticeable

super friendly and easy to reschedule

really listen to your skin concerns

the result is instant and amazing

amazing improvements to my skin

Trustguide extracts key phrases from reviews about Skin Laundry Soho and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of Skin Laundry Soho's customers had a positive experience.

Positive
50%
Neutral
10%
Negative
40%

Skin Laundry Soho Ratings

4

As of Based on 118 revies as of Jul 10, 2025

Skin Laundry Soho Score

50%

As of Based on 118 revies as of Jul 10, 2025

Got a busrning question about Skin Laundry Soho?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

Customer Reviews

As of Jul 10, 2025, 118 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Skin Laundry Soho's publicly available reviews View source

karen sands rated Skin Laundry Soho 5 stars
3 months ago
I went to soho for a treatment this week. Prior to the treatment they gave me advice on a contra indication that was thorough and helpful, they moved appointments, then on the day I selected a different treatment and they accommodated. No pressure to buy a membership like others have said, I just told them I’d need to see how I felt after and they were fine. I had the power duo, and it’s a breeze compared to laser hair removal, it doesn’t shock, it does feel very hot but bearable. Afterwards expect some downtime and some scabbing and grid marks, which will disappear in a few days I hope
Claudia rated Skin Laundry Soho 1 stars
4 months ago
Do not go to this clinic. I wanted to try the membership, to try and help my skin. I purchased the Revitalize membership, which I share with my mother. My mother and I booked signature facials for today 28.02.25 at SL Soho, 12:30 and 12:45. My mother, due to train cancellations travelling from 3 hours away just to come to the clinic was running a few (5) minutes late. I informed reception member Anna of the situation, that she would be 5 minutes late. Anna said if she arrived by 12:50 that would be fine and said “let’s hope she makes it” in an unprofessional tone and borderline nasty way. My mother arrived at 12:50 to only be told by Anna “sorry we now won’t be able to do your session”. I challenged Anna that she had stated that 5 minutes late would still be fine, she had no response other than to repeat that SL won’t be able to do the session. I explained my mother travelled 3 hours and reminded her that she had stated 12:50 would be ok - the time she had actually walked in the door. Her tone was as though she took pleasure in turning my mother - who was really excited about her treatment, and had made significant efforts (both financially and physically) to arrive. It was actually upsetting to see the treatment she was met with by Anna (and another admin staff member with blonde hair at reception whose name I did not obtain). We asked to speak to the manager who said doing the treatment would not be an issue and apologised - I would like to add the Manager was professional and kind. She tried to rectify the situation so far as she could. However, Anna’s behaviour, tone, misleading comments and very poor customer service has had such an impact that I will, in all likelihood, be cancelling our membership after the 3 month minimum period. I am very disappointed about this experience, which was intended to be a pleasant and luxurious. When one invests in treatments such as this, particularly as a member paying £450 per month you would expect to be treated nicely, feel pampered and not be met with strange and bizarre hostility, poorly masked with a fake smile. I would not recommend this clinic, it is not worth your money when you risk being treated like this.
jovana sretenov rated Skin Laundry Soho 4 stars
4 months ago
the receptionist and the therapist were extremely friendly and answered all my questions regarding the dermapen 0.25mm procedure. The procedure was smooth and quick and I can already see that my skin feels clearer and more toned. My face was extremely red and irritated the first day, even with the cosmetics I was given at Skin Laundry, much more than when I do the dermaroller with 1.5 mm needles, which is strange. However, my skin felt a lot better the second day and the third day it was back to normal, just on the drier side.

Frequently Asked Questions About Skin Laundry Soho

Is it possible to change or reschedule a Skin Laundry Soho appointment easily?

Yes, reviews indicate that appointment changes or rescheduling are usually accommodated by the staff, especially when requested in advance or due to personal circumstances. However, late arrivals may impact your ability to receive treatment if they cannot fit you in.

Are multiple practitioners involved in Skin Laundry Soho’s membership treatments?

Yes, members often see different practitioners from week to week, which can lead to inconsistent follow-up and sometimes conflicting advice on skin care. If continuous care with one practitioner is important, clarify the process before committing.

Does Skin Laundry Soho offer free or discounted trial treatments?

Some offers for free or discounted treatments exist, but their availability depends on current membership status and other terms. Double-check that your code or referral is valid before traveling to avoid misunderstandings at the appointment.

About Skin Laundry Soho

Cosmetic Clinics
Skin Laundry Soho is a skincare clinic that offers facial and laser-based treatments focused on improving skin clarity, tone, and overall appearance. Services include specialized facials such as the power duo, thermo fractional, carbon laser facials, and signature facials, available both as single sessions and through various membership subscriptions.

The clinic operates through scheduled appointments at its Soho location, where clients consult with reception staff and therapists to determine appropriate treatments. Progress is often monitored with regular photographs and consultations, while product recommendations and aftercare guidance are provided. Membership structures offer multiple ways to access ongoing treatments.
Expand

How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
14874237445226889431
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.