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Shear Ego Salon & Spa Reviews

Rated 4.8 based on 1185 Reviews

3349 Monroe Ave, Rochester, NY 14618, United States

Beauty Salons Rochester

Published on
June 18, 2025
Last updated
June 18, 2025

Reviews Summary

Based on customer reviews, Shear Ego is generally regarded positively for its salon and spa services. Many clients mention skilled and consultative stylists, such as Mackenzie, Nina, Joelle, Alyssa, and Amanda, with positive remarks about their professionalism, friendliness, and outcomes matching or exceeding expectations. Experiences with specific staff members and overall ambiance receive positive feedback, though some criticisms are present regarding appointment management and specific service results.

Frequent themes include satisfaction with hair coloring, cuts, massages, and nail services, along with appreciative comments about a welcoming, comfortable atmosphere. Several reviewers specifically highlight consultation and clear communication about pricing and results, feeling listened to by their stylists. However, two reviews express dissatisfaction, focusing on unprofessionalism with appointment timing, rushed processes, and disappointing results in hair coloring and manicures, but one negative experience was resolved through management intervention.

Overall, Shear Ego builds a strong reputation in the beauty salon sector, particularly for hair and spa services in its location. Most customers indicate repeat business intentions and confidence in the staff’s capability, while reported issues are not frequent and sometimes addressed by management. This positions Shear Ego as a reliable choice for salon and spa needs according to its recent reviews.
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What Customers Are Saying About Shear Ego Salon & Spa?

went beyond my expectations

Ariana was amazing!

fabulous job matching my color

even better than the picture

lightened them to a beautiful fresh blonde

absolutely amazing

couldn't have been happier

extraordinary service she gave me

Trustguide extracts key phrases from reviews about Shear Ego Salon & Spa and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Shear Ego Salon & Spa's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%

Shear Ego Salon & Spa Ratings

5

As of Based on 1185 revies as of Jun 18, 2025

Shear Ego Salon & Spa Score

80%

As of Based on 1185 revies as of Jun 18, 2025

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Customer Reviews

As of Jun 18, 2025, 1185 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Shear Ego Salon & Spa's publicly available reviews View source

Kim Albert rated Shear Ego Salon & Spa 5 stars
3 months ago
I visited Shear Ego for the first time and my experience went beyond my expectations. Mackenzie was excellent. She has experience with blondes which is what I wanted. We had a consultative discussion before she started. Mackenzie listened, gave me her suggestions and off we went. She’s friendly, comfortable to interact with and a great conversationalist with many great years ahead of her as a stylist. I am beyond pleased with my experience and I will definitely be back to try some of the other services available.
Tanveer Kainaat rated Shear Ego Salon & Spa 1 stars
2 months ago
After results of highlights. Raylyn did on my half head which is not worth it. What kind of perfection is that? I’m looking like a clown. My old color plus highlight only on top of head?!!! Why not full layers of highlights? Charging as balayage?!?! I was rescheduled. Day before this, stylist refused to take new client and they made me wait for an hour. Although, I book an appointment for specific time. Got rescheduled early morning 8:00 got free by 10:40. Still got just half head highlights??!?!?!?
Madeline Slack rated Shear Ego Salon & Spa 5 stars
2 months ago
Booked a same day appointment for a full set of gel x nails. Ariana was amazing! I feel like a new person and ready to take on the world. Thanks Ariana 💅🔥

Frequently Asked Questions About Shear Ego Salon & Spa

What services does Shear Ego offer?

Shear Ego provides haircuts, hair coloring, nail services (including gel manicures and Gel X), and massages. Clients can book consultations or services directly with individual professionals at the salon.

Will the staff at Shear Ego consult with me about my hair or nails before starting?

Yes, reviewers mention that stylists discuss client preferences and goals before beginning services. Consultations are a common part of appointments to ensure satisfaction and set expectations about the results and cost.

How are appointment issues or unsatisfactory results handled?

In cases where clients were dissatisfied, management or staff have resolved issues by offering corrections or free services. It is recommended to communicate concerns directly to staff or management for a resolution.

About Shear Ego Salon & Spa

Beauty Salons
Shear Ego operates in the beauty and personal care industry, offering a variety of services including haircuts, hair styling, coloring, nail treatments, and therapeutic massages. Services are delivered in-person at their salon and spa locations, providing clients with both scheduled and walk-in appointments depending on service availability.

The company is staffed by licensed professionals such as hairstylists, nail technicians, and massage therapists. Each appointment typically begins with a consultation to clarify client preferences, and services are executed using established industry techniques. Payment and pricing details are communicated before work begins, and the front desk staff handle coordination and client check-in processes.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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