Serenity MedSpa exhibits a polarized reputation based on the provided reviews. The feedback underscores the excellence and skill of individual practitioners, notably Nurse Nia, whose professionalism and personalized care have garnered loyal clientele. Dr. Lisa Kang is also commended for her work and the luxurious, clean environment of the spa. Customers appreciate the efficient and lasting results of the services offered, along with the rewards system for regular clients. However, significant concerns are apparent, including instances of rushed services, upselling pressure, and post-treatment complications like bruising. Notably, dissatisfaction arises from a perceived lack of expected outcomes after expensive treatments and a general sense of being hurried during appointments. This indicates a potential inconsistency in the customer experience, hinging greatly on the particular staff member providing the service.
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What Customers Are Saying About Serenity Medspa?
I never went back to anyone else
an amazing job
truly has the eye for beauty and balance
wonderful experiences
Very pleased with my visit
amazing experience
appointment felt rushed
over injecting under my eyes
seemed to be in hurry and bruised me
no visible improvement
and after spending $3000 there are no visible results
always in a hurry
Trustguide uses AI to extract key phrases from reviews about Serenity Medspa and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.
Satisfaction Score
Based on the set of reviews used to generate this report, it appears that 50% of Serenity Medspa's customers had a positive experience.
Positive
50%
Neutral
0%
Negative
50%
Serenity Medspa Ratings
5
As of Based on 91 revies as of Jun 18, 2024
Serenity Medspa Score
50%
As of Based on 91 revies as of Jun 18, 2024
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Customer Reviews
As of Jun 18, 2024, 91 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Serenity Medspa's publicly available reviews View source
Charlene Murphy rated Serenity Medspa5 stars
a week ago
I've been in the beauty industry for over 30 years. I began getting Botox injections 25 years ago. I have experienced many injectors while moving on also to fillers, BBL's, and Moxi treatments. I was seeing one of the top injectors in the east bay but when she had to cancel because of illness, I was introduced to Nurse Nia. I never went back to anyone else and that was over eight years ago! I even followed Nia to San Francisco when she began working there! She studies my face like an artist with study their canvas, and she never ever pressure sells me treatments. Thank you exceptional Nia.
jessica renfrew rated Serenity Medspa5 stars
5 days ago
I got my old bad filler done from somewhere else dissolved and refixed by Nurse Nia and she did an amazing job! I wanted a natural pout look and thats exactly what she gave me and I LOVE the results. I was scared to let anyone touch my lips but now I trust Nia. Definitely recommend her for any filler services as she a lot of years of experience. Thank you Nurse Nia<3
Alyssa Kay rated Serenity Medspa5 stars
5 days ago
Nurse Nia is AMAZING! I don’t trust anyone else with my filler. She truly has the eye for beauty and balance
Frequently Asked Questions About Serenity Medspa
Are the practitioners at Serenity MedSpa experienced in administering Botox and fillers?
Yes, the reviews suggest that practitioners such as Nurse Nia and Dr. Lisa Kang have years of experience and are skilled in administering Botox and fillers, often resulting in satisfactory and natural-looking outcomes.
Can I expect a personalized and unhurried service at Serenity MedSpa?
While some reviews indicate personalized and attentive service, others suggest experiences of being rushed. The level of personalization may vary with different staff members.
Is there a rewards program available for regular customers at Serenity MedSpa?
Yes, Serenity MedSpa offers a rewards program called Allē, which is appreciated by regular customers for the benefits it provides.
Serenity MedSpa is San Francisco’s premiere medical spa. We thoroughly research and test the most advanced noninvasive and minimally invasive cosmetic laser and dermatologic procedures available. Only those that offer proven results and meet the highest safety and quality standards are added to our medspa menu. Our expert advice on the range of options suitable to your specific condition helps ensure superior results.
We are your single-stop destination for all your medical spa treatments and more. Find peace of mind knowing you’ll receive the most advanced and comprehensive procedures, products and services all in our tranquil and relaxing eco-friendly spa oasis in downtown San Francisco.
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How is this report generated
Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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