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Secret Aesthetics Reviews

Rated 4.9 based on 351 Reviews

The Mailbox, 65 Wharfside St, Birmingham B1 1RE

Cosmetic Clinics Birmingham

Published on
April 16, 2024
Last updated
June 16, 2025

What Customers Are Saying About Secret Aesthetics?

makes me feel so comfortable

10/10 for customer service

very informative

so friendly and kept me calm

absolute gem walking me through

brilliant results

really know their stuff

such a pleasant experience

absolutely fantastic

absolutely amazing

Trustguide extracts key phrases from reviews about Secret Aesthetics and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Secret Aesthetics's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Secret Aesthetics Ratings

5

As of Based on 351 revies as of Apr 16, 2024

Secret Aesthetics Score

100%

As of Based on 351 revies as of Apr 16, 2024

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Customer Reviews

As of Jun 16, 2025, 351 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Secret Aesthetics's publicly available reviews View source

Rozan A rated Secret Aesthetics 5 stars
a month ago
Thank you Dr Haroon for always listening to my needs and being so patient and honest with me. He is such a perfectionist and makes me feel so comfortable! I come out of my appointments feeling and looking amazing. I have been coming to Secret Aesthetics for many years, even before they moved to Harvey Nichols. I have had lots of different treatments done from them and I can truly say they are the best aesthetics provider I’ve ever used. (Worldwide) Dr Naqvi is also great and so honest to his patients. He will not treat you if he thinks you will not benefit from the treatment. Akila has been wonderful throughout my laser journey and is so caring towards me. Honestly I can never see myself going back to any other clinic. She is the sweetest and so kind. And thank you to all the ladies at the front desk always welcoming me with beautiful smiles you make my day better always x 😘
Nessa (Nessa) rated Secret Aesthetics 5 stars
3 months ago
I booked myself in for a Botox consultation with Dr. Taran. She is brilliant. I was on edge as I was running 5 mins late but they didn’t hold it against me and I was still able to attend my appointment. It’s a comfortable, beautiful place and they offer refreshments on arrival. So that’s a 10/10 for customer service. Dr. Taran was brilliant. She’s sweet, easy to talk to and very informative. She made me feel very comfortable and I was able to relate to her well which inspired me to go through with the treatment during my consultation. I can already feel and see the effects of her good work. I can’t wait to see the full result kick in and I look forward to our follow up appointment in 2 weeks. Thank you, Dr. Taran!
Andrea Bennett rated Secret Aesthetics 5 stars
3 months ago
My first consultation with Dr Naqvi was relaxed but professional and very informative. Lots of options available to improve the look of my skin. Email Follow up was immediate, with a clear strategy on what he felt were best treatments for me. His support team were all lovely and I felt very well looked after.

Reviews Summary

The overall sentiment of reviews for Secret Aesthetics is overwhelmingly positive, with customers frequently expressing satisfaction regarding the skill, professionalism, and warmth of practitioners such as Dr. Haroon, Dr. Naqvi, Dr. Taran, Akila, Natasha, and the supportive reception staff. Reviewers consistently note being made to feel comfortable during their appointments, receiving honest advice, and experiencing excellent service both in clinical quality and customer handling. The only minor criticism hinted at is pricing, but it is framed as justified by the high standard of care.

Common feedback highlights a range of themes including practitioner expertise, individualized and ethical consultation, clear communication regarding treatment options, and attentive follow-up processes. Many clients mention appreciation for the welcoming atmosphere, personalized attention from staff, availability of refreshments, and a clean, pleasant clinic environment. Repeat visits and recommendations are a recurring theme, with several reviewers indicating long-term loyalty and confidence in the clinic’s reputation for safe, evidence-based practices.

Overall, Secret Aesthetics is regarded as a highly reputable provider for aesthetic and skincare treatments. The Birmingham-based clinic’s reputation stands out for its ethical consultation practices, practitioner transparency, consistently positive results, and exceptional staff approachability. Loyal clientele and frequent word-of-mouth endorsements further anchor Secret Aesthetics’ position as a well-regarded aesthetics provider in the region.
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Frequently Asked Questions About Secret Aesthetics

Are staff at Secret Aesthetics fully qualified and professional?

Yes, reviewers mention practitioners by name and describe them as knowledgeable, professional, and ethical in their approach. Medical professionals such as Dr. Haroon, Dr. Naqvi, and Dr. Taran are specifically praised for their expertise and patient care.

Is the clinic environment comfortable and welcoming?

Clients frequently mention a clean, comfortable clinic and a welcoming atmosphere. The reception staff and practitioners are described as friendly, considerate, and attentive, often offering refreshments and help to make clients at ease.

Will recommendations be tailored and not overly sales-driven?

Reviewers consistently point out that practitioners provide honest, individualized advice and do not push unnecessary treatments. Clients report feeling genuinely listened to, with recommendations focused solely on their needs.

About Secret Aesthetics

Cosmetic Clinics
Secret Aesthetics is a clinic that provides aesthetic and skincare treatments such as Botox, laser hair removal, and hydra facials. The company serves clients seeking cosmetic medical services, operating in a clinical setting. Procedures are performed and overseen by qualified practitioners and medical professionals.

The clinic operates through scheduled appointments, with consultations offered prior to treatment. Clients are greeted by a reception team, provided refreshments, and given support throughout their visit. The clinical team conducts thorough assessments, recommends appropriate procedures, and delivers aftercare and follow-up communication as part of the ongoing service.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.