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Sam'S Gutters Reviews

Rated 4.6 based on 236 Reviews

2 Barkwith House Cold Brew Lane New Cross, London SE14 5RB

Gutter Cleaners | London

Published on
January 16, 2024
Last updated
March 13, 2024

Reviews Summary

The reviews of Sam's Gutters present a mixed company reputation with individual customer experiences ranging from highly satisfactory to gravely disappointing. A common positive theme is the professionalism of certain technicians, specifically Mark, who is repeatedly mentioned for his expertise, thorough work, and good communication, indicating a potential variability in service quality based on the technician assigned. The company is commended for on-time arrivals, provision of before and after photos, and explaining issues and the work carried out. Despite these positive notes, there are significant concerns about unprofessional behavior, evident in reports of avoided follow-ups, inadequate repairs, and, critically, a failure to correctly install gutters despite multiple visits, which raises questions about the overall consistency and reliability of the services offered. The negative feedback often mentions poor workmanship and a lack of accountability in rectifying issues, indicating a potential systemic problem within the company's operations or customer service protocols.

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What Customers Are Saying About Sam'S Gutters?

Trustguide uses AI to extract key phrases from reviews about Sam'S Gutters and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Sam'S Gutters's customers had a positive experience.

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Sam'S Gutters Ratings

1

As of Based on 236 revies as of Jan 16, 2024

Sam'S Gutters Score

As of Based on 236 revies as of Jan 16, 2024

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Customer Reviews

As of Mar 13, 2024, 236 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Sam'S Gutters's publicly available reviews View source

James W rated Sam'S Gutters 1 stars
2 weeks ago
They used to be good - but no longer. Explicitly explained what the problem was before the visit - they sent a technician that did not repair the gutter, simply 'cleaned' the gutter. AVOID sams gutters - there are now better and cheaper alternatives on the market. ALSO, they cancelled their follow up meeting with me, providing me with a bogus reason that their van was broken down, I was waiting 1 month for them to come. Unprofessional.
Tim Veale rated Sam'S Gutters 1 stars
2 months ago
My customer journey with Sam's Gutters ran very smoothly, from my initial phone call right through to Mark coming out to clean out our gutters and report on any issues. Mark was really knowledgeable and provided pictures of all the work he did and any problems he noted. I highly recommend Sam's Gutters and would not hesitate to use them again.
Tony Kitchin rated Sam'S Gutters 1 stars
2 months ago
Had my high level gutters /downpipes and conservatory gutters cleaned by Mark and it was a tidy job done on time. Pictures of before and after were sent through and viewed on the day with explanations about what was done. All very good and we would recommend.

Frequently Asked Questions About Sam'S Gutters

What can I expect regarding punctuality and the professionalism of technicians from Sam's Gutters?

Many customers report punctual and professional service, especially highlighting technicians named Mark for their expertise and thorough work. However, experiences may vary depending on the assigned technician.

Does Sam's Gutters provide evidence of their work?

Yes, customers have mentioned that technicians from Sam’s Gutters provide before and after photos of the work as well as explanations about the procedures carried out.

What if I encounter issues with the gutter service provided by Sam's Gutters?

Some customers have experienced difficulties with follow-ups and have required multiple visits to resolve issues. It is advised to address any concerns immediately with the company and discuss the procedures for corrective measures.

About Sam'S Gutters

Gutter Cleaners

Blocked and leaking gutters if not dealt with in time can cause damage to your property and can also affect the value of your property!It is recommended that you have your gutters cleaned annually and in addition to cleaning your gutters now, you can also schedule in future gutter cleaning services so that you don´t have to worry about remembering. We will send you a reminder a few weeks before your gutter cleaning services are due and you can simply rest assured in the knowingness that your roof is being cared for.At Sam’s Gutters we are specialists in gutter cleaning, gutter repairs, gutter replacements, roof cleaning and roof repairs of both residential and commercial properties.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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