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Salon Surreal Reviews Summary

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Beauty Salons | Phoenix, AZ

1259 E Northern Ave, Phoenix, AZ 85020, United States

Trustguide Rating

TrustScore®
A+
A
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C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Salon Surreal?

As of Jul 10, 2024, 1090 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Salon Surreal's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

hair magician

fantastic customer service

incredible experience

incredibly personable

beyond happy with my hair

everyone was friendly and polite

extremely easy going

great new look

perfect style & cut

beautiful layered haircut

About this report

This report was produced by Trustguide on Jul 10, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
July 10, 2024
Last updated
July 10, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Salon Surreal's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
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Salon Surreal

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Salon Surreal's customer reviews analysis

The overall company reputation of Salon Surreal is resoundingly positive based on recent customer reviews. Key elements contributing to this favorable perception include exceptional hair styling skills, high quality of customer service, and an atmosphere that is described as modern, clean, and welcoming. Stylists, particularly mentioned by names like Kyna, Ivette, Heather, and Nikki, are consistently praised for their ability to actualize clients' hair goals and for providing professional advice tailored to individuals' needs. The personalized attention clients receive seems to generate confidence and comfort, with multiple reviewers noting their satisfaction with both the process and the result. A recurring theme includes the stylist's capability to understand and work with different hair types, offering solutions that resonate well with clients. Price points are considered reasonable, further enhancing the salon's reputation for value.

Positive Feedback

Salon Surreal's positive reviews frequently highlight the skill and professionalism of the salon's stylists. Clients express joy in finding stylists who listen attentively and deliver personalized advice, resulting in haircuts and styles that align with their preferences and that suit their individual features. Moreover, the stylists are credited for their magical touch in achieving desirable hair colors and cuts. The salon's atmosphere is another aspect that garners appreciation, with mentions of a modern setting filled with natural light creating an inviting space for clientele. Additionally, the focus on customer service is clear, with customers feeling welcomed by friendly staff, which adds to the high-quality experience. The salon's ability to consistently provide enjoyable encounters contributes significantly to clients' eagerness to return for future services.

Concerns and Threads

Despite the overwhelmingly positive feedback, the reviews provided do not present specific negative aspects of customer experiences at Salon Surreal. Since no critical issues are mentioned, it is difficult to identify areas of improvement from the data supplied. While this lack of negative feedback speaks to the salon's high standards and commitment to service excellence, it may also limit a balanced view for potential customers seeking to understand both strengths and areas where the salon could potentially enhance its services. However, this absence of criticism should be interpreted with caution, as it is not uncommon for customers to omit less favorable experiences or for such feedback to be underrepresented in a given dataset.

Frequently asked questions about Salon Surreal

Can Salon Surreal's stylists work with all hair types?

Yes, reviews indicate that Salon Surreal's stylists are experienced and knowledgeable in handling different hair types, offering tailored advice and satisfactory cuts for various curl patterns and textures.

How does Salon Surreal handle style consultations?

Stylists at Salon Surreal place importance on consultations, listening to clients' desires, offering professional advice, and ensuring that they clearly understand and deliver the customer's vision for their hair.

Do clients think Salon Surreal offers good value for the price?

Customers often express that the pricing at Salon Surreal is reasonable, particularly given the high quality of the hairstyling, customer service, and overall salon experience they receive.

Recent customer reviews and testimonials for Salon Surreal

Salon Surreal
Sara Spencer
5-Star
2 weeks ago
Kyna is a gem & hair magician. She did exactly what I showed her my goal was and was an absolute delight to talk to. Total pro! I’ll absolutely be back for a touch up soon. BEFORE (6+ month dark roots) // AFTER
Salon Surreal
Kristen Hansen
5-Star
3 weeks ago
Great salon, fantastic customer service. I came here wanting a new look and the stylist helped me find the best length to suit my face. They highlighted and cut my hair and even gave my hair a restorative treatment that made it feel so soft and healthy! The atmosphere is modern, and clean with lots of natural light . Would definitely recommend!
Salon Surreal
Hannah McKinney
5-Star
4 months ago
Super cute salon!!!! The ladies were so sweet and kind. I had an incredible experience. My stylist was Mrs. Heather and she did a fantastic job. I love my color and cut so much! I have a wedding later this week and I'm so excited to show off my new hair!!!! Would absolutely recommend to anyone wanting highlights, cuts, or colors!
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
1090
reviews
Excellent
Good
Average
Fair
Poor
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About Salon Surreal

Beauty Salons
Salon Surreal is a full-service salon and day spa here to help you achieve the look and style that’s perfect for you. Our experienced team takes an innovative approach and pursues ongoing education to stay ahead of the latest trends and perfect our techniques. We’ve built our long-standing reputation on continuing to offer cutting-edge services in an upscale environment while always focusing on you. Whether you’re here for a cut, color, facial, hair and makeup for a special event, or maybe a little medispa treatment, you’ll enjoy creative interaction with highly trained professionals here to give you the look and the salon experience you’ve been dreaming of.
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