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Saigon Shack Reviews

Rated 4.4 based on 2520 Reviews

114 MacDougal St, New York, NY 10012, United States

Vietnamese Restaurants | New York, NY

Published on
January 22, 2024
Last updated
March 13, 2024

Reviews Summary

Saigon Shack appears to have a solid reputation among its clientele, primarily for offering delicious, generously portioned, and fairly priced Vietnamese food. Several reviews praise the quality and authenticity of dishes like the Lemongrass Chicken Bun, spicy short rib pho, pork chops, and various pho options indicating a consistently positive culinary experience. While its cozy setting in bustling NYC is appreciated, the limited availability of parking is a recurring logistical concern. However, the restaurant's popularity can lead to lines and wait times, which may be a testament to its gastronomic appeal rather than a deterrent. One point of customer service noted was the efficiency in handling crowds and quick serving time, although a more personable check-in by staff during the meal could enhance the dining experience. The cash-only policy is mentioned multiple times, suggesting it could pose an inconvenience for some diners, despite alternative QR code payments potentially being available.

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What Customers Are Saying About Saigon Shack?

Trustguide uses AI to extract key phrases from reviews about Saigon Shack and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Saigon Shack's customers had a positive experience.

Positive
Neutral
Negative

Saigon Shack Ratings

5

As of Based on 2520 revies as of Jan 22, 2024

Saigon Shack Score

As of Based on 2520 revies as of Jan 22, 2024

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Customer Reviews

As of Mar 13, 2024, 2520 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Saigon Shack's publicly available reviews View source

Maria Rodriguez rated Saigon Shack 5 stars
a month ago
Food was delicious and offered generous portions. Price was fair as well. We had the Summer Rolls with tofu (amazing!) and the Lemongrass Chicken (vermicelli) Bun (also amazing). Small and cozy restaurant setting. Got there walking and grateful we did because parking is not so readily available but again, it’s NYC.
ReedH rated Saigon Shack 5 stars
a week ago
A hot steaming bowl of spicy pho was just what I needed on a cold day and Saigon Shack delivered. There always seems to be a bit of a queue here but it moves quickly and I was able to get in after 20 minutes. I went with the spicy short rib pho - and wow! It comes with an entire short rib, bone and all. The meat was nice and tender, noodles perfectly cooked and the spice in the soup warming without being over powering. Definitely a great bowl of pho - I look forward to returning and trying some of the other options.
Alfonso Palacios rated Saigon Shack 5 stars
a week ago
Very good. We had to wait 20 minutes approx to get seated, but the waiter who took our names at the entrance was very efficient at handling the crowd. The food was very good. We had some fresh summer rolls, a Pho and a spicy brisket banh mi. Everything was very good, although I was a bit disappointed by the banh mi. Not that it wasn't good. It just didn't feel exotic enough. But overall, a very good experience.

Frequently Asked Questions About Saigon Shack

Does Saigon Shack accommodate dietary restrictions like gluten-free options?

Yes, Saigon Shack offers gluten-free options such as the Saigon Shack Pho and Brisket Pho, catering to customers with dietary restrictions.

What forms of payment does Saigon Shack accept?

Saigon Shack primarily operates as a cash-only establishment. However, it has been mentioned that payment via QR code might also be available.

Should I expect a wait time when visiting Saigon Shack?

Due to its popularity, customers often experience a queue, particularly during peak dining hours. Wait times can vary but generally move quickly, with an average reported wait of around 15-20 minutes.

About Saigon Shack

Vietnamese Restaurants

Vietnamese eats provider where pho & banh mi are popular, as are sweet potato fries & Thai coffee.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.