Saigon Shack appears to have a solid reputation among its clientele, primarily for offering delicious, generously portioned, and fairly priced Vietnamese food. Several reviews praise the quality and authenticity of dishes like the Lemongrass Chicken Bun, spicy short rib pho, pork chops, and various pho options indicating a consistently positive culinary experience. While its cozy setting in bustling NYC is appreciated, the limited availability of parking is a recurring logistical concern. However, the restaurant's popularity can lead to lines and wait times, which may be a testament to its gastronomic appeal rather than a deterrent. One point of customer service noted was the efficiency in handling crowds and quick serving time, although a more personable check-in by staff during the meal could enhance the dining experience. The cash-only policy is mentioned multiple times, suggesting it could pose an inconvenience for some diners, despite alternative QR code payments potentially being available.
Key positive aspects of Saigon Shack, as noted by customers, include the high-quality, flavorful, and authentic Vietnamese dishes that provide warmth and comfort, especially during colder days. The restaurant's portions are generous, giving patrons good value for their money, and several reviews specifically commend the delicious summer rolls, the rich pho broth, tender pork chops, and the grilled lemongrass chicken. The atmosphere of Saigon Shack is described as small and cozy, contributing to an inviting dining experience. Furthermore, service is perceived as efficient, particularly when managing the usual queues, and the food is served promptly, which customers appreciate in the busy NYC environment. The restaurant's popularity, especially among local college students, suggests it is a go-to spot for quality Vietnamese cuisine.
Despite many positive reviews, Saigon Shack faces some challenges that affect its overall customer experience. A notable inconvenience is the restaurant's cash-only policy; though alternative QR code payment is mentioned, the lack of clarity and the failed attempt at online ordering highlight a potential area for improvement in payment flexibility. Customers also noted the crowded and closely seated arrangements that could detract from dining comfort. Furthermore, while the food receives high praise, there was at least one instance where a dish did not meet the patron's expectations for exotic flavors. Service, though quick, is sometimes perceived as lacking in personal attention, which could suggest an opportunity to improve the customer service aspect of the experience.
Yes, Saigon Shack offers gluten-free options such as the Saigon Shack Pho and Brisket Pho, catering to customers with dietary restrictions.
Saigon Shack primarily operates as a cash-only establishment. However, it has been mentioned that payment via QR code might also be available.
Due to its popularity, customers often experience a queue, particularly during peak dining hours. Wait times can vary but generally move quickly, with an average reported wait of around 15-20 minutes.
Vietnamese eats provider where pho & banh mi are popular, as are sweet potato fries & Thai coffee.
