Pho

Pho Reviews Summary

Vietnamese Restaurants | Birmingham

What do customers say about Pho?

As of Feb 12, 2024, 1768 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
February 12, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
1768
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Pho's customer reviews analysis

The compilation of reviews for the Pho restaurant reveals a generally positive reputation, with the culinary experience emerging as a strong point of appreciation among patrons. Notably, the restaurant seems to cater to a variety of dietary preferences, offering gluten-free, dairy-free, vegetarian, and vegan options that are well-received. Customers have commended the menu diversity, particularly praising unique items such as Vietnamese/Asian Street Food, the quality of specific dishes like the crispy beef rice bowl, and beverages like condensed milk coffee. The portion sizes are described as generous, and the aesthetics of the food receive praise. Service quality, however, appears to vary, with instances of both commendation for patience and helpfulness contrasted by remarks on occasional delays, particularly when requesting the bill. While the overall ambiance is recognized as convivial and the establishment as busy, some feedback suggests that food quality can be inconsistent, with mentions of bland Pho and overly salty beef brisket soup. Atmospherically, being located in a train station food court setting, it may be perceived as cramped or lacking in atmosphere by some customers.

Positive Feedback

Customer feedback indicates several positive aspects of the Pho restaurant. First and foremost, the restaurant's menu inclusivity stands out, with a broad selection suitable for various dietary needs including gluten-free, dairy-free, vegetarian, and vegan diners. Regular customers have noted the freshness and flavor of the cuisine, with certain dishes such as fried noodles, tofu and mushroom ramen, and the vegan Pho soup receiving specific acclaim for their balanced flavors. The drinks menu, notably the homemade iced tea and condensed milk coffee, is also highlighted as a positive feature. The generous portion sizes and the visual presentation of the dishes contribute to the positive dining experience. Furthermore, the restaurant's staff is frequently commended for their friendliness and helpfulness, enhancing the overall customer service experience. The presence of discounts for NHS staff is another aspect that garners appreciation.

Concerns and Threads

While the Pho restaurant has many strengths, there are some areas where customer experiences have been less than satisfactory. A recurrent theme among the critiques pertains to the restaurant's atmosphere, described as cramped by some, and inclusive of remarks about the average ambiance, which could be due to its food court location. There are also references to inconsistencies in flavor, with some dishes like the Pho and veggie noodles being labeled as bland, while others such as the beef brisket soup were criticized for being overly salty. Service, although generally positive, has also received criticism, with slow service highlighted, especially when patrons tried to request the bill. Additionally, the pricing of certain items like the overpriced green tea lemonade has elicited negative feedback. These aspects suggest room for improvement in creating a more uniformly positive customer experience.

Frequently asked questions about Pho

Does the Pho restaurant offer options suitable for dietary restrictions?

Yes, Pho provides a variety of options catering to dietary restrictions, including gluten-free, dairy-free, vegetarian, and vegan choices, ensuring most diners can find something agreeable to their dietary needs.

What is the atmosphere of the Pho restaurant like?

Pho is situated in a busy train station food court. Due to its location, it may come across as cramped to some patrons. While it's described as a good spot for a quick bite, the atmosphere may be perceived as lacking for those seeking a more relaxed dining environment.

Does the restaurant accommodate for quick service?

Pho is generally reported to serve food quickly, aligning with the needs of customers looking for a prompt meal. However, there are some instances of slower service noted, particularly when asking for the check, implying occasional inconsistencies in quick service delivery.

Recent customer reviews and testimonials for Pho

Pho
Norbitta
5-Star
a month ago
I’ve never tried Vietnamese food before, and was pleasantly surprised. I decided to play it a bit safe and picked very nice chicken curry dish, I was quite surprised when I got my food as it looks amazing and it was a big portion as the portion and my wife decided to pick hot & spicy beef Pho. She really enjoyed it. Staff are very nice and friendly and help with out with the menu. I would recommend going earlier on a weekday as it's pretty popular place.
Pho
Trevelle
5-Star
a month ago
This was my second time attending, the first time I ordered actual Pho and I didn’t enjoy it. I found it quite bland. My friend did say the shrimp pho had flavour though. This time around I liked the food as I ordered the friend rice, which was tasty without being ridiculously oily. I also tried the crispy rolls and they were pretty standard. The drinks were overpriced; my green tea lemonade was over £4 and I don’t think it even hit the 330ml mark. I do wanna give a big shout out to the waitress who was extremely patient and took the time out to explain each dish to my friend. I feel it’s the right place for quick bite after a long day shopping as it’s too cramped for anything else.
Pho
Kam Singh
5-Star
3 months ago
The veggie noodles were a little plain on their own so I added some spice but the broth is quite wholesome I did add all the side leaves that it came with. I enjoyed the apple and pineapple juice, the fried spring rolls were nice too I enjoyed them with the peanut dip which wasn't as strong as I was expecting. Our waitress was lovely.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
1768
reviews
Excellent
Good
Average
Fair
Poor

About Pho

Vietnamese Restaurants

Simple, modern chain dining room serving Vietnamese noodle soup & street-food dishes.

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