Positive feedback centers around fresh and flavorful dishes, particularly pho, summer rolls, pork spring rolls, and squid. Friendly interactions with staff, such as named team members, and the ability to customize dishes are repeatedly praised. Customers appreciate the welcoming atmosphere, group-friendly service, and attention to food safety for coeliac diners. Minor negatives mentioned include delays in billing and unavailable menu items, but these do not dominate overall sentiment.
Overall, Pho enjoys a robust reputation in Reading for authenticity, food quality, and accommodating service. Several guests express intentions to return and recommend the restaurant. While isolated incidents of poor service and pricing criticism occur, the dominant perception is positive, with the venue seen as a reliable choice for Vietnamese cuisine in the city.