Sage Homes Reviews

The overall sentiment in customer reviews for Sage Homes is distinctly negative. Reviewers consistently note unresolved repair requests, poor communication, and unprofessional staff interactions. Several customers describe experiencing significant delays with maintenance and financial processes, with some specifically naming staff members when recounting unsatisfactory encounters. Common feedback includes distress caused by unresolved property issues and a lack of effective support from Sage Homes’ customer service team, particularly regarding complaints, money refunds, and basic administrative functions. Many highlight frequent miscommunications, unreliable service charge calculations, and complications with schemes such as shared ownership and staircasing. Customers across England also mention substandard building quality and challenges with anti-social behavior management.

These recurring themes paint a challenging picture of Sage Homes’ reliability as a housing provider. The company’s operational shortcomings are described in detail, with reviewers citing inadequate issue resolution timelines and a sense that accountability is lacking throughout the organisation.

Overall, Sage Homes is regarded by reviewers as a company struggling to meet the needs of its tenants and shared-owners in England. A consistent pattern of slow response times, unaddressed issues, and poor communication contribute to a broadly negative reputation based on the feedback provided.

Sage Homes is a social housing provider in England that offers rental properties and shared ownership opportunities. The company focuses on delivering housing solutions for individuals and families, managing various schemes such as staircasing and shared ownership purchases through its administrative and marketing teams.

Sage Homes operates through a process involving application evaluations, customer communications, maintenance management, and financial transactions such as rent collection and service charge calculations. The company also manages after-sales support and handles property repairs, defect resolution, and complaint enquiries directly through dedicated operational channels.