River Island Reviews
Rated 4.2 based on 671 Reviews
Clothing Stores in Leeds
36 Briggate, Leeds LS1 6HD
Published on
February 11, 2024
Last updated
July 10, 2025
The overall company reputation of River Island as derived from customer reviews presents a mixed picture regarding the quality of both products and service. Positive experiences highlight the store's cleanliness, choice of products, and occasionally commendable customer service. Customers have expressed satisfaction with the store layout and the quality of clothing and bags. Particularly, helpful staff members during busy periods, such as the Christmas season, have left favorable impressions. Nevertheless, there are notable instances of poor service, including unhelpfulness and perceived rudeness from staff. Additionally, concerns have been raised regarding the quality of certain products like jewellery and the inflexibility of the returns and exchanges policy, suggesting a possible need for improved customer service training and product quality assurance.
Many customers have reported satisfaction with the quality of River Island clothing and bags; however, some have faced issues with jewellery. It is advisable to inspect items upon purchase and inquire about the return policy for specific product categories.
Customer experiences with River Island staff are mixed. While some praise the helpfulness and politeness of employees, others have encountered unhelpfulness or rudeness. It may depend on the individual staff members and the store visited.
River Island's return and exchange policy has been a point of contention for some. While the store may have a formal policy, experiences suggest that it may not always be applied consistently. Customers are encouraged to retain receipts and be clear about the terms at the time of purchase.
Apparel chain offering on-trend fashions, such as activewear, everyday outfits & dressy clothes.
