Spine Associates Richard Francis, MD has a mixed overall company reputation according to recent reviews. Patients who had positive experiences often praise Dr. Francis for his surgical skills, professional attitude, and effective treatments that lead to improved quality of life. Success stories include significant pain relief and enhanced mobility post-surgery. However, there are considerable concerns related to administrative issues, including long wait times, lack of communication, and coordination with insurance providers for therapy sessions. A noticeable pattern reveals commendation for medical outcomes juxtaposed with criticism for the patient care experience, indicating that while clinical expertise is a strength, customer service aspects require attention.
Positive aspects of customer feedback focus on the high level of professional care and surgical competence demonstrated by Dr. Francis. Many patients describe experiencing considerable pain relief, return to normalcy, and gratitude for the treatment they received. Success stories often highlight a significant improvement in the patient's condition after undergoing surgery, which speaks volumes about Dr. Francis's skills as a spine surgeon. Patients frequently commend the staff for their friendliness and the quality of the hospital environment, as well as the swift actions taken to schedule and carry out necessary procedures. Dr. Francis is also recognized for his empathy, knowledge, and commitment to patient well-being.
Despite the clinical success, negative reviews for Spine Associates Richard Francis, MD bring to light issues primarily related to administrative concerns and patient support services. Long wait times, sometimes exceeding several hours, are a sore point for many patients. Communication breakdowns following surgery, particularly regarding insurance authorization for physical therapy, have left some patients without necessary post-operative care. These experiences have resulted in feelings of neglect and disregard, with a perception that Dr. Francis's office may not value patients' time or well-being post-surgery. The lack of response to calls and emails further exacerbates these sentiments, suggesting that while medical treatment may be effective, the overall patient experience can be significantly impacted by service-related shortcomings.
Dr. Francis specializes in the treatment of various spine-related conditions, including herniated discs and pinched nerves, as evidenced by the successful surgeries mentioned in patient reviews. His expertise appears to cover a range of spinal issues, offering both minimally invasive and more complex corrective surgical options.
According to patient feedback, there may be lengthy wait times for appointments with Dr. Francis, sometimes lasting several hours. While this may vary, it has been mentioned as a recurrent issue by patients.
Reviews suggest some challenges in coordinating post-operative care, particularly physical therapy authorization with insurance providers. Prospective patients should confirm with Dr. Francis's office how such matters are handled and may need to be proactive in ensuring communication lines remain open to prevent disruptions in care.
Spine Associates is a leading medical practice specializing in scoliosis correction, minimally invasive robotic spine surgery, and failed back surgery.Edit
