Amar D. Rajadhyaksha Reviews
Rated 3.4 based on 37 Reviews
Orthopaedic Surgeons in Miami
11801 SW 90th St Suite 201, Miami, FL 33186, United States
Published on
February 15, 2024
Last updated
July 10, 2025
The Miami Institute for Joint Reconstruction shows a polarizing reputation among clients, with significant attention drawn to their customer service experience, which heavily influences overall satisfaction. The reviews reflect a mix of encounters, with some patients praising the institute for their professionalism, effective treatments, and the expertise of the doctors, such as Dr. Herrera and Dr. Pino. In contrast, there are strong sentiments regarding the inefficiencies of the support staff, particularly the front desk and billing departments, which are often described as lacking respect, having long wait times, and demonstrating poor communication skills. Patients mention that despite the appointment system, they frequently endure excessive wait times and occasionally receive swift, impersonal attention from the physicians. Moreover, the complications in obtaining refunds and the alleged disengagement of some doctors in discussing treatment options add to the negative experiences. These critiques highlight a definite room for improvement in customer service and operational procedures to align with the medical care quality that some patients report.
Several reviews suggest that there can be considerable wait times despite having an appointment. It may be beneficial to schedule appointments early in the day and to prepare for potential delays.
Feedback about the staff is mixed, with some patients reporting negative encounters with front desk and billing staff, including long hold times and lack of respect. However, others have had positive interactions with medical assistants and the support staff.
While some patients have faced challenges with administrative support, there are also reports of staff like Marina, Betty, and Melissa providing helpful assistance. It is recommended to get direct contact information for your doctor's assistant to address any issues more efficiently.
