homepage
/
Miami, FL
/
Orthopaedic Surgeons
/
Amar D. Rajadhyaksha, Md - Miami Institute For Joint Reconstruction
Amar D. Rajadhyaksha, Md - Miami Institute For Joint Reconstruction

Amar D. Rajadhyaksha, Md - Miami Institute For Joint Reconstruction Reviews Summary

Orthopaedic Surgeons | Miami, FL

What do customers say about Amar D. Rajadhyaksha, Md - Miami Institute For Joint Reconstruction?

As of Feb 15, 2024, 37 customers have reviewed this business and rated it 3.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
February 15, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.4
/5
37
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Amar D. Rajadhyaksha, Md - Miami Institute For Joint Reconstruction's customer reviews analysis

The Miami Institute for Joint Reconstruction shows a polarizing reputation among clients, with significant attention drawn to their customer service experience, which heavily influences overall satisfaction. The reviews reflect a mix of encounters, with some patients praising the institute for their professionalism, effective treatments, and the expertise of the doctors, such as Dr. Herrera and Dr. Pino. In contrast, there are strong sentiments regarding the inefficiencies of the support staff, particularly the front desk and billing departments, which are often described as lacking respect, having long wait times, and demonstrating poor communication skills. Patients mention that despite the appointment system, they frequently endure excessive wait times and occasionally receive swift, impersonal attention from the physicians. Moreover, the complications in obtaining refunds and the alleged disengagement of some doctors in discussing treatment options add to the negative experiences. These critiques highlight a definite room for improvement in customer service and operational procedures to align with the medical care quality that some patients report.

Positive Feedback

Positive impressions stem primarily from interactions with specific doctors and the medical care provided by the institute. Patients commend physicians like Dr. McCarthy for his dedication and motivation during recovery processes, Dr. Pino for successful surgeries, and therapists for their professionalism. Additional praise is given to certain staff members who have shown compassion and provided substantial assistance, like Marina, Betty, and Melissa. The institute's ability to handle complex procedures, the depth of specialization among doctors, and the quality of medical outcomes where patients regain function without pain constitute the major highlights. Additionally, some patients appreciate the recognition and personal attention they receive upon arrival at the institute, indicating a level of familiarity and care from the staff.

Concerns and Threads

Negative reviews mainly pinpoint administrative inadequacies and a perceived lack of patient-centered care. A recurring theme is the inefficient management of appointment timings and the associated long waits, despite scheduling. Front desk staff have been described as disrespectful and communication via telephone as highly challenging, with lengthy hold times being the norm. There's dissatisfaction with some doctors as well, described as 'five-second doctors', who allegedly neglect adequate patient interaction and fail to communicate effectively about treatment plans. The billing process is another sore point, with complaints about erroneous charges and delays in processing refunds, exacerbating the frustration. Such administrative hurdles detract from the patient experience and overshadow the clinical excellence reported by some.

Frequently asked questions about Amar D. Rajadhyaksha, Md - Miami Institute For Joint Reconstruction

Can I expect long wait times even with a scheduled appointment at Miami Institute for Joint Reconstruction?

Several reviews suggest that there can be considerable wait times despite having an appointment. It may be beneficial to schedule appointments early in the day and to prepare for potential delays.

How is the staff's attitude at Miami Institute for Joint Reconstruction as per patient reviews?

Feedback about the staff is mixed, with some patients reporting negative encounters with front desk and billing staff, including long hold times and lack of respect. However, others have had positive interactions with medical assistants and the support staff.

Is it possible to receive efficient assistance from the institute's administrative support staff?

While some patients have faced challenges with administrative support, there are also reports of staff like Marina, Betty, and Melissa providing helpful assistance. It is recommended to get direct contact information for your doctor's assistant to address any issues more efficiently.

Recent customer reviews and testimonials for Amar D. Rajadhyaksha, Md - Miami Institute For Joint Reconstruction

Amar D. Rajadhyaksha, Md - Miami Institute For Joint Reconstruction
Completely Inadequate
1-Star
a month ago
It doesn’t matter if the doctors are good or not when you’ll barely get to see or talk to them ; dealing with the front desk is an insufferable experience — it doesn’t matter if you have an appointment, you’re going to wait at least an hour to see somebody. Hopefully it’s the doctor and not a PA as doctors leave early every day it seems. Front desk treats everybody with zero respect. Call? you’ll be on hold for 45 minutes. And then they have the audacity to speed me through my appointment? Doctor came in and in literally less than a minute walked out. Felt like I was on an assembly line not in a doctors office. I don’t know how this place stays in business.
Amar D. Rajadhyaksha, Md - Miami Institute For Joint Reconstruction
Alexander Rizo
1-Star
a month ago
Happy New Year everyone at Miami Institute for joint reconstruction!!!!!!!!! best way to describe visiting this AWESOME place is GREAT OVERALL. THE BEST! once you walk in everything is already done, you say your name once and won't have to say it again they already know you. They care and are respectful, extremely helpful. The staff, the doctors, the assistant.... everyone Thank you so much for everything.
Amar D. Rajadhyaksha, Md - Miami Institute For Joint Reconstruction
Ruby Solis
1-Star
4 months ago
Not the Kendall office but I bet is the same, I went to the Coral Gables office. What a chaos that is. The only nice person is the elderly man that walks patients in. Horrendous. Doctor is a 5 second doctor, no communication, no sympathy, no instructions no nothing. He doesn’t take his time to engage in a conversation or the patient to ask questions. It’s a nightmare, and all the patients waiting outside are complaining of the inefficiency of everyone there. Spare yourself If you need a real orthopedic doctor.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.4
/5
37
reviews
Excellent
Good
Average
Fair
Poor

About Amar D. Rajadhyaksha, Md - Miami Institute For Joint Reconstruction

Orthopaedic Surgeons
Expand