Amar D. Rajadhyaksha, Md - Miami Institute For Joint Reconstruction Reviews

The Miami Institute for Joint Reconstruction shows a polarizing reputation among clients, with significant attention drawn to their customer service experience, which heavily influences overall satisfaction. The reviews reflect a mix of encounters, with some patients praising the institute for their professionalism, effective treatments, and the expertise of the doctors, such as Dr. Herrera and Dr. Pino. In contrast, there are strong sentiments regarding the inefficiencies of the support staff, particularly the front desk and billing departments, which are often described as lacking respect, having long wait times, and demonstrating poor communication skills. Patients mention that despite the appointment system, they frequently endure excessive wait times and occasionally receive swift, impersonal attention from the physicians. Moreover, the complications in obtaining refunds and the alleged disengagement of some doctors in discussing treatment options add to the negative experiences. These critiques highlight a definite room for improvement in customer service and operational procedures to align with the medical care quality that some patients report.