Relyon Beds Ltd Reviews

ZERO STARS, but I couldn't post a review unless I gave it one star We purchased a Relyon Memory Pocket 1000 Mattress which has a a label sewn on saying it has a 5 year Guarantee, but it was a complete disaster, one of the worst purchases I've ever made in my life. The mattress was extremely badly made, there was almost no adhesive used to hold it together, after a few weeks, the sides started to separate from the top and base, the only thing holding it together was the zip on cover. This separation became increasingly noticeable, so we complained to both the supplier and Relyon, An "Engineer" was sent to inspect the mattress, but as he walked through the door, he said "It will be the slats on the bed frame, so they won't do anything about it" this was before he had even seen the mattress, but upon him inspecting the mattress, he could see the problem was obviously due to the lack of adhesive during construction, however, his report to Relyon, which ignored our comments, discounted the facts and Relyon refused to do anything about it at all, in fact, they didn't even acknowledge or answer any emails. The business we bought the mattress from were no help either, so we've ended up seriously out of pocket and have been forced to buy another mattress from a different company. I would not recommend Relyon products to my worst enemy, the standard of workmanship is so poor it can't really be called workmanship. The company has a poor track record of customer service and a distinct couldn't care less attitude. So once again, I would not recommend the disgraceful company that Relyon is to anyone, avoid them like the plague, buy from them at your peril. If my example is anything to go by, I would expect it's not difficult to find a great deal of adverse criticism of Relyon and their shoddy products and practices. Even the springs were rusty. Take a look at the photos and judge for yourself.

Please, please, please do not waste your money with this company. I paid £800 for a mattress that felt very comfortable in a reseller's shop. What was delivered felt completely different and I felt as though I was rolling into the centre. When a tuft ripped a hole in the mattress after around one month (one the side of the bed I did not even sleep on), I reported this to the reseller and mentioned my feeling that the mattress didn't feel right. I lay on the shop model again and this confirmed my suspicions that the mattress was not level and nowhere near as comfortable as advertised. When they repaired the ripped tuft, they completed a full inspection of the mattress and then denied me access to the report. I had to complete a Subject Access Request to get this, which shows a very prominent dip in the mattress, which they refuse to remedy. The report says ‘not liable for issue identified’, which implies there is an issue but they don’t want to pay for it. I'm pleased to share the test results of my expensive and disappointing mattress in the hope that you don't waste your money. Relyon took my money and delivered something that feels nothing like what was advertised, then refused to share the results of their inspection that show a mattress that clearly and unevenly dips in several areas. Total disappointment and terrible customer service. The Trustpilot reviews are highly recommended to show that this is not just my experience. Spend your money with someone more reputable and deserving. Update to follow after legal advice has been received.