Douglas Elliott rated Relyon Beds Ltd 1 stars
Edited 11 months ago
ZERO STARS, but I couldn't post a review unless I gave it one star We purchased a Relyon Memory Pocket 1000 Mattress which has a a label sewn on saying it has a 5 year Guarantee, but it was a complete disaster, one of the worst purchases I've ever made in my life. The mattress was extremely badly made, there was almost no adhesive used to hold it together, after a few weeks, the sides started to separate from the top and base, the only thing holding it together was the zip on cover. This separation became increasingly noticeable, so we complained to both the supplier and Relyon, An "Engineer" was sent to inspect the mattress, but as he walked through the door, he said "It will be the slats on the bed frame, so they won't do anything about it" this was before he had even seen the mattress, but upon him inspecting the mattress, he could see the problem was obviously due to the lack of adhesive during construction, however, his report to Relyon, which ignored our comments, discounted the facts and Relyon refused to do anything about it at all, in fact, they didn't even acknowledge or answer any emails. The business we bought the mattress from were no help either, so we've ended up seriously out of pocket and have been forced to buy another mattress from a different company. I would not recommend Relyon products to my worst enemy, the standard of workmanship is so poor it can't really be called workmanship. The company has a poor track record of customer service and a distinct couldn't care less attitude. So once again, I would not recommend the disgraceful company that Relyon is to anyone, avoid them like the plague, buy from them at your peril. If my example is anything to go by, I would expect it's not difficult to find a great deal of adverse criticism of Relyon and their shoddy products and practices. Even the springs were rusty. Take a look at the photos and judge for yourself.
