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Reiss- MIDTOWN MANHATTAN, NYC Reviews

Rated 4.3 based on 41 Reviews

520 Madison Ave, New York, NY 10022, United States

Clothing Stores New York

Published on
June 18, 2025
Last updated
June 18, 2025

Reviews Summary

Overall sentiment toward Reiss stores is strongly positive, with reviewers praising both the quality of merchandise and outstanding customer service. Employees like Bijan, Alta, and Anthony are specifically commended for their professionalism, approachability, and willingness to go out of their way to assist shoppers. Some criticisms do exist, usually focused on return/refund experiences with specific managers and perceived product defects, but these are in the minority.

The primary themes in customer feedback include high-quality, stylish clothing and excellent, personal assistance from sales staff. Shoppers repeatedly value the tailored recommendations, friendly atmosphere, and clean, accessible store environments. Names of standout employees are frequently mentioned, and locations such as Madison Avenue (New York) and London emerge, highlighting consistency across stores.

In summary, Reiss enjoys a solid reputation as a premium clothing retailer in New York and London, built upon attentive staff and appealing merchandise. While isolated complaints about returns and quality occur, repeat business and endorsements of individual team members suggest a trustworthy and service-oriented retail experience.
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What Customers Are Saying About Reiss- MIDTOWN MANHATTAN, NYC?

so helpful and comely

exemplary service throughout my visit

exceptional!

staff were friendly

Impeccable service from the staff

gracious, respectful, and they are very nice people

beautiful and timeless pieces

welcoming employees

offered champagne while I shopped

went above and beyond to help me

Trustguide extracts key phrases from reviews about Reiss- MIDTOWN MANHATTAN, NYC and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Reiss- MIDTOWN MANHATTAN, NYC's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%

Reiss- MIDTOWN MANHATTAN, NYC Ratings

5

As of Based on 41 revies as of Jun 18, 2025

Reiss- MIDTOWN MANHATTAN, NYC Score

80%

As of Based on 41 revies as of Jun 18, 2025

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Customer Reviews

As of Jun 18, 2025, 41 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Reiss- MIDTOWN MANHATTAN, NYC's publicly available reviews View source

U-Roy Agboli rated Reiss- MIDTOWN MANHATTAN, NYC 5 stars
5 years ago
I was at Reiss London today and totally blown away. I fell in love with their coats; it’s so rich and of high quality by mere looking at it and it’s definitely a return visit for me. The lady that attended to me was so helpful and comely. This store is pretty close to the road and can be easily noticed from a vehicle in normal traffic. There’s also wheelchair accessible entrance for the differently able. #FamilyFriendly #Classy #Clothes #Topnotch #Sophisticated #NYC #Shoes #WheelChairAccessible

Frequently Asked Questions About Reiss- MIDTOWN MANHATTAN, NYC

Is the staff at Reiss knowledgeable about their products?

Yes, reviewers frequently mention store employees’ knowledge of fashion and their helpful recommendations, noting their advice is both insightful and tailored to customer style preferences.

How does Reiss handle returns for defective items?

Some customers report challenges with returning defective items, particularly if product tags are removed. Managers may decline returns under certain circumstances, citing store policies about item condition.

Are Reiss stores accessible?

Some Reiss locations mention wheelchair-accessible entrances and clean, organized environments, allowing comfortable shopping for a wide range of customers.

About Reiss- MIDTOWN MANHATTAN, NYC

Clothing Stores
Reiss is a clothing retailer specializing in tailored apparel and accessories for men and women. The company operates physical store locations in major cities, offering a range of fashion-forward products including coats, dresses, suits, and shoes. Its target market includes customers seeking quality and sophisticated style.

Reiss operates through brick-and-mortar retail environments where customers receive personal assistance from sales staff. The stores are organized to showcase their merchandise and facilitate browsing, with employees assisting with product selection, sizing, and recommendations. Some locations feature accessibility features such as wheelchair entrances.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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