The primary themes in customer feedback include high-quality, stylish clothing and excellent, personal assistance from sales staff. Shoppers repeatedly value the tailored recommendations, friendly atmosphere, and clean, accessible store environments. Names of standout employees are frequently mentioned, and locations such as Madison Avenue (New York) and London emerge, highlighting consistency across stores.
In summary, Reiss enjoys a solid reputation as a premium clothing retailer in New York and London, built upon attentive staff and appealing merchandise. While isolated complaints about returns and quality occur, repeat business and endorsements of individual team members suggest a trustworthy and service-oriented retail experience.