Reformation Reviews

Overall sentiment for Reformation’s clothing store in London is mixed, based on customer feedback. While several reviewers emphasize positive interactions with staff members, commend the inviting atmosphere, and appreciate features such as private changing rooms and digital customization, others highlight notable service gaps. Criticisms include long wait times for fitting rooms, limited in-stock selection, and inconsistency in customer support both in-store and online.

Key themes are the friendliness and attentiveness of some team members, with names like Marti and Hana mentioned specifically. Customers value the shop’s well-ventilated environment and pet-friendliness, with several pointing out supportive staff during their visits. However, other visitors experienced unhelpful or inattentive service, disappointment with unavailable products, and challenges with sizing and after-sales care, especially in cases demanding follow-up support.

In summary, Reformation maintains a solid reputation for atmosphere and staff at its London location but faces recurring criticism over customer service consistency and stock availability. The shop draws repeat praise for ambiance and specific team members, yet some shoppers report frustration with support and logistics, influencing their overall impression.

Reformation is a retail clothing company that specializes in women’s fashion, operating brick-and-mortar stores in metropolitan areas such as London. The company provides customers access to an in-person shopping experience, allowing them to browse curated selections of apparel, shoes, and accessories within a physical retail environment.

Store operations are structured around direct customer engagement, with staff available to offer product recommendations and assistance. The company features private changing rooms, some equipped with digital customization screens, and maintains a shop floor where staff help with product selection and sizing. Stock is displayed on the shop floor, and additional inventory may be accessible via in-store screens.