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Pure Pet Food Reviews

Rated 4.5 based on 638 Reviews

Unit 4 Chain Bar Rd, Cleckheaton BD19 3QF

Uncategorized Cleckheaton

Published on
July 28, 2025
Last updated
July 28, 2025

Reviews Summary

Overall sentiment towards Pure Pet Food, a pet food company, shows a blend of strong positive reports and some notable criticisms. Reviewers consistently highlight benefits such as managing canine health conditions, versatility of food preparation, and prompt, helpful customer service from named staff like Rebecca and Kirby. However, several users raise concerns about unclear pricing changes, subscription practices, and dissatisfaction with product instructions or experiences around recurring payments.

Frequent positive themes include perceived improvements in dogs’ health, ease of use, sustainable packaging, and flexible delivery models. Many dog owners note that Pure Pet Food helps with digestive issues or previously picky eaters, and appreciate the service’s customizability and accessible support channels. Negative experiences concentrate on issues with transparency, particularly around pricing or subscription sign-up, as well as food preparation difficulties and customer communications.

Based on these reviews, Pure Pet Food has built a reputation for effective pet nutrition solutions and responsive service, especially valued by owners seeing clear benefits for their pets. Despite some process and subscription complaints, many customers remain loyal, suggesting a generally reliable option in the pet food sector for pet owners in the region. (Word count: 156)
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What Customers Are Saying About Pure Pet Food?

keeps his IBS under control

customer service is fantastic

all round great experience

Kirby who was very kind

helped me massively get the best value

Ordering is easy and you have total control

delivery is always on time

very helpful

my dog has never ate the same food consistently

all good

Trustguide extracts key phrases from reviews about Pure Pet Food and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Pure Pet Food's customers had a positive experience.

Positive
60%
Neutral
20%
Negative
20%

Pure Pet Food Ratings

5

As of Based on 638 revies as of Jul 28, 2025

Pure Pet Food Score

60%

As of Based on 638 revies as of Jul 28, 2025

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Customer Reviews

As of Jul 28, 2025, 638 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Pure Pet Food's publicly available reviews View source

Jungshook rated Pure Pet Food 5 stars
a month ago
Genuingly the best dog food company to ever ever exsist. We have tried all food from kibble raw etc, this is the only dog food that keeps his IBS under control. I am so thrilled. He also gets free treats here and there. I am so thrilled. I feel like a weights been lifted off my shoulders and my dog is finally healthy. Also the packaging and how much you get is so much smaller and easier to store than other foods. THANK YOU PURE FOR ALL YOU DO. I will never stop raving about you 🥺🩷🩷🩷🩷🩷🩷
Charlotte Graves rated Pure Pet Food 5 stars
2 months ago
I cannot recommend this company enough. Aside from the food quality being amazing (My puppy loves it), the customer service is fantastic. Quick responses, polite and helpful. I am so glad I chose this company for my pup. Thank you so much.
Jade Bell rated Pure Pet Food 5 stars
2 months ago
I'm surprised at all the bad reviews as I've had nothing but a positive experience. Yes it is a subscription service but it's pretty obviously the case when you sign up so I don't see how people are finding that difficult to understand. Pricing is all very clear as you go. Reasonably priced compared to other competitors too! Easy to adjust delivery schedule. My incredible fussy poodle did well on this. I love how versatile the food is, you can make it with more or less water to suit what you do with it. This meant I could make a nutritious "soup" for her on her bad days or roll it into dense balls to hand feed. So easy to cancel the plan when she sadly passed away and a little personal email from customer services. All round great experience and would recommend to anyone.

Frequently Asked Questions About Pure Pet Food

Does Pure Pet Food offer easy subscription management?

Yes, customers note that it is simple to adjust or cancel their delivery schedule online. While some have experienced confusion around trial offers and recurring charges, those who contacted customer service were able to manage or resolve their subscriptions.

Is the packaging from Pure Pet Food recyclable?

According to multiple reviews, Pure Pet Food uses recyclable packaging, which customers find easy to store and environmentally conscious compared to some competitors.

Can Pure Pet Food help with dogs that have digestive issues?

Several customers report that Pure Pet Food products have helped manage their dogs’ IBS or digestive problems, leading to improved health and more consistent eating habits.

About Pure Pet Food

Uncategorized
Pure Pet Food is a company specializing in pet nutrition products, primarily offering dog food tailored to support canine health. Their core product consists of customizable, easy-to-prepare meals delivered via a subscription-based online ordering model, with packaging designed for convenience and sustainability.

The company operates by delivering orders directly to customers' doors on a flexible schedule. Customers can modify or cancel subscriptions, and select meal preparation options based on their pets’ needs. The business uses recyclable packaging and provides direct customer support through various communication channels, including follow-up calls and email.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.