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Pristine Auction Reviews

Rated 4.6 based on 2205 Reviews

1095 E Salter Dr, Phoenix, AZ 85024, United States

Malls & Marketplaces Phoenix

Published on
July 19, 2025
Last updated
July 19, 2025

Reviews Summary

Reviews for Pristine Auction reveal a mixed overall sentiment regarding their online auction house services. Positive comments frequently mention smooth transactions, fast shipping, and items arriving well-packaged and as described. Some reviewers note successful purchases of memorabilia and collectibles, with shipping efficiency and communication standing out. However, several customers raise significant concerns about the value of mystery boxes, questionable business practices, and negative experiences with customer support, especially related to refunds and item fulfillment.

Prominent themes include satisfaction with authentic memorabilia, fair auction processes, and enjoyment of the bidding experience. Customers appreciate good packaging, the ease of placing and winning bids, and favorable shipping rates. On the negative side, patterns emerge around dissatisfaction with mystery packages not meeting advertised values, issues with lost or mislisted items, and difficulties resolving disputes or reaching responsive support.

Overall, Pristine Auction is seen as a platform delivering a generally reliable auction service with notable strengths in packaging and shipping, especially for straightforward purchases. Nonetheless, issues with certain product categories and occasional customer service breakdowns mean potential buyers—particularly those interested in high-risk items like mystery boxes—should proceed with caution.
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What Customers Are Saying About Pristine Auction?

have had a great experience

timely resolution offered to the problem

have been awesome

great shipping rates

amazing experience with Pristine Auction

packaged with care

in absolutely perfect condition

the bidding process was easy

fast shipping

Everything I have ordered has been great quality

Trustguide extracts key phrases from reviews about Pristine Auction and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of Pristine Auction's customers had a positive experience.

Positive
50%
Neutral
10%
Negative
40%

Pristine Auction Ratings

2

As of Based on 2205 revies as of Jul 19, 2025

Pristine Auction Score

50%

As of Based on 2205 revies as of Jul 19, 2025

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Customer Reviews

As of Jul 19, 2025, 2205 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Pristine Auction's publicly available reviews View source

Rick Stone rated Pristine Auction 1 stars
a month ago
Do Not and I Repeat. DO NOT BUY MYSTERY BOXES OF ANY KIND From This Company. I bought two of these packages mystery packs from one of their 15 second live auction because they said most of the cards would be worth near to $150 to $20,000 cards. I won two of them in the auction which cost me over $400. Which they were $200 each. They even said in the live video that getting these for $200 is a steal and they only make 600 of these packages. So I decided to try my luck. When I got the packages I have never heard of ‘Jordan’s Platinum Quest’ brand. But again decided to try my luck since they keep saying they were a steal. When I got the packages I was shocked it was only a card a package. I would have thought 4 or maybe 2. But it was one card each package. Still hoping they were really good cards. After I opened them up, they were dud’s. Brady one is worth $50 if I’m lucky and the Tua card is barely worth $20. They are both not even mint 10 cards. I was beyond sick to my stomach. Lost $350 just for 2 cards. So I say again…DO NOT BUY MYSTERY ITEMS FROM THEM AT ALL. What I’m very certain they do is they open boxes themselves, find the good stuff, keep it for themselves to sell for a higher profit. Then they repackage the low grade items, make up crazy names in a box so they can say it’s nothing you have ever seen. Then they resell it to you when they are worth next to nothing. It’s a compete scam and I’m not the only one they have taken advantage of when selling mystery items. Side note: If you buy the items where they say what it is, like a Shohei or Jordan item. Then it’s up to you to get it. No doubt it is real items they sell. But last thing is you ever want to buy from them is Mystery Box’s… STAY AWAY FROM MYSTERY ITEMS.
MangledRemainz rated Pristine Auction 5 stars
3 months ago
Always have had a great experience with Pristine Auction! Items have always arrived within a week of purchase and packages are well protected from damage. Only had one issue with an auction that had the wrong item pictured but there was a timely resolution offered to the problem and I'm still happy with the purchase. I'm now a frequent purchaser/stalker of the weekend listings. Photo included is of some of the items I've acquired from the auctions.
Charles McAlexander rated Pristine Auction 2 stars
3 months ago
You can find amazing gifts for you and your friends and family with pristine. I've had really good service and communication with them in the past. I'd give them more stars, but I had an issue with a purchase that put a nasty taste in my mouth. I purchased an item. I waited weeks to hear i could come get it. After about a month i still hadn't heard anything. Basically, they said they lost it. They did refund me. However, I saw the item they lost up for bid, not even a week later. They didn't reach out at all to see if I still wanted to purchase it again since they found it. Just stuck it right out for bid again. So buyer beware, if you think you win an auction for an awesome item, and they lose it, they'll refund you and you won't receive that item or a notice they found it and watch it go back for sale to be sold to someone else.

Frequently Asked Questions About Pristine Auction

How is shipping handled for auction items from Pristine Auction?

Pristine Auction ships items promptly, with multiple reviews noting quick delivery and protective packaging. Shipping rates are generally considered favorable and the company combines items from the same buyer to reduce shipping costs when possible.

What kind of items can I expect to receive from Pristine Auction’s mystery boxes?

Several reviewers report disappointment with mystery boxes, finding the card values significantly lower than represented. Buyers suggest that known, labeled items match their descriptions, but recommend caution with mystery or hit packs, as outcomes are unpredictable and sometimes unsatisfactory.

What happens if a purchased auction item is lost or mislisted?

In cases where items are lost or mislisted, Pristine Auction has issued refunds. However, customers have expressed dissatisfaction with communication and not being notified if a lost item is later found and relisted for auction.

About Pristine Auction

Malls & Marketplaces
Pristine Auction operates as an online auction house specializing in memorabilia, collectibles, and sports-related items. The company enables users to browse, bid, and purchase a variety of authentic items through a digital platform, catering to collectors and enthusiasts seeking both unique and mainstream products.

Pristine Auction's operational model is based on listing items for timed auctions, accepting bids from registered users, and managing secure payment processing. Items are shipped directly to buyers, with attention to packaging. Customer support is available for order, shipping, and listing inquiries, and the platform combines multiple purchases when possible for shipping efficiency.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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