Planet Fitness Reviews

The overall company reputation of Planet Fitness, as depicted by these customer reviews, seems to exhibit a dichotomy between appreciation for affordability and concerns regarding maintenance, management, and equipment availability. Customers consistently commend the low-cost memberships and the availability of multiple locations, particularly in New York City. However, this positive aspect is mitigated by frequent complaints centered on management issues, such as unauthorized credit card charges and inadequate conflict resolution pertaining to crowding and equipment use. Additionally, the cleanliness and maintenance of facilities appear to vary greatly between locations, with some patrons highlighting well-maintained spaces, while others report persistent issues with sanitation and non-functional equipment. A lack of enforcement of gym etiquette, specifically the monopolizing of machines, negatively impacts the workout experience for some members.

We are Planet Fitness. Home of Big Fitness Energy™.At Planet Fitness, we believe no one should suffer from Low E. You know…that down-and-ugh feeling of too little pep and not enough steps. Big Fitness Energy™ gives you that post-workout glow all day long. See for yourself at one of our 2,400+ locations or download our app for hundreds of ways to get moving.