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Planet Fitness

Planet Fitness Reviews Summary

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Gyms | New York, NY

423 W 55th St, New York, NY 10019, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Planet Fitness?

As of Mar 13, 2024, 951 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Planet Fitness's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 19, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Planet Fitness's customers had a positive experience.

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Planet Fitness's customer reviews analysis

The overall company reputation of Planet Fitness, as depicted by these customer reviews, seems to exhibit a dichotomy between appreciation for affordability and concerns regarding maintenance, management, and equipment availability. Customers consistently commend the low-cost memberships and the availability of multiple locations, particularly in New York City. However, this positive aspect is mitigated by frequent complaints centered on management issues, such as unauthorized credit card charges and inadequate conflict resolution pertaining to crowding and equipment use. Additionally, the cleanliness and maintenance of facilities appear to vary greatly between locations, with some patrons highlighting well-maintained spaces, while others report persistent issues with sanitation and non-functional equipment. A lack of enforcement of gym etiquette, specifically the monopolizing of machines, negatively impacts the workout experience for some members.

Positive Feedback

Key positives cited by customers of Planet Fitness include the affordability of gym memberships and the convenience of multiple gym locations, particularly in New York City. Certain locations are praised for their cleanliness, amount of available equipment, and absence of the typical 'sweaty gym smell.' Patrons appreciate well-maintained, spacious facilities boasting newer equipment for both cardio and strength training, along with amenities such as massage chairs. Customer service is regarded positively in some instances, with employees that are friendly and helpful. The notion that Planet Fitness offers a no-frills, low-cost gym experience constitutes the primary appeal for many members.

Concerns and Threads

Prominent negative aspects in customer feedback highlight several managerial and maintenance concerns at Planet Fitness locations. A significant issue involves unauthorized credit card charges and an apparent lack of available management to address these charges, leading to substantial inconveniences for customers. The cleanliness and upkeep of facilities are inconsistent, with some reviews noting the unpleasant odor in restrooms and lengthy periods for repairing broken equipment. The experience is further marred by overcrowding, especially during peak hours, and inadequate gym etiquette enforcement, leading to members hoarding multiple machines. Moreover, regular incidents of theft in locker rooms stress the need for improved security measures to ensure the safety of members' belongings.

Frequently asked questions about Planet Fitness

Are Planet Fitness gyms typically crowded?

Based on customer reviews, Planet Fitness locations can be quite crowded, particularly during peak hours. Members have noted overcrowding as an issue that can affect access to equipment and the overall workout experience.

Is the membership for Planet Fitness cost-effective?

Many patrons consider Planet Fitness memberships to be affordable and cost-effective. Despite some reported issues with facilities, the low monthly fee is a commonly cited benefit that attracts many customers.

What is the general state of Planet Fitness facilities?

Customer experiences regarding the state of Planet Fitness facilities vary. Some members report a positive experience with clean and well-maintained locations, while others mention encounters with broken equipment, smelly restrooms, and inadequately serviced locker rooms.

Recent customer reviews and testimonials for Planet Fitness

Planet Fitness
Neil F
2-Star
a week ago
I have been a member for over 2 years and was a member of its predecessor club. The gym is about 15 years old and is generally maintained well. Also, with such a low monthly fee,you can expect the club to be packed during peak hours. As a gym, I would give it 4 stars but be prepared to encounter some rude members who take up 3 machines at the same time and the staff cannot do anything about it My issue is with management making unauthorized charges tomy credit card, calling them up and/or stopping in,to speak to a manager, who seems to be the only one who can adjust these. As you might guess, if the message isnt about joining the gym the manager is somehow always busy or has left for the day. Unfortunately, the only way to deal with this issue is to contact my credit card company and have these unauthorized charges cancelled - which sometimes results in my card being cancelled and going thru the hassle of getting a new one, all because management cant be bothered correcting fake charges
Planet Fitness
Artem Plotskikh
2-Star
a week ago
Today, a gym employee came into the men's shower and threw my bag on the floor without asking because she needed the bench where my bag was lying.
Planet Fitness
Jay Huntington
2-Star
5 months ago
Can't argue with the price of the gym. That's the only positive really. The restroom smells so bad that you need a gas mask just to fetch your clothes. No clue what people do in the toilet to get it to smell that horrific. Equipment is broken intermittently at out of use. The weights area is frankly too small and therefore unusable. I've tried arriving at 5am, middle of day, late at night and it's never not rammed. Comparatively they have a ridiculously large treadmill space, which only 5 people seem to use. Men dominate 4 machines for one workout and nobody seems to implement anything to stop them from essentially dominating an entire space. Talk about entitled. I've given up thinking I'll get a decent workout. This is what it is a cheap gym. Whilst I have so much appreciation for low costs it's no longer worth the small fee.
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Overall Rating

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A+
A
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C
D
F
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Overall Rating
4
/5
951
reviews
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About Planet Fitness

Gyms

We are Planet Fitness. Home of Big Fitness Energy™.At Planet Fitness, we believe no one should suffer from Low E. You know…that down-and-ugh feeling of too little pep and not enough steps. Big Fitness Energy™ gives you that post-workout glow all day long. See for yourself at one of our 2,400+ locations or download our app for hundreds of ways to get moving.

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