The overall company reputation of Planet Fitness, as depicted by these customer reviews, seems to exhibit a dichotomy between appreciation for affordability and concerns regarding maintenance, management, and equipment availability. Customers consistently commend the low-cost memberships and the availability of multiple locations, particularly in New York City. However, this positive aspect is mitigated by frequent complaints centered on management issues, such as unauthorized credit card charges and inadequate conflict resolution pertaining to crowding and equipment use. Additionally, the cleanliness and maintenance of facilities appear to vary greatly between locations, with some patrons highlighting well-maintained spaces, while others report persistent issues with sanitation and non-functional equipment. A lack of enforcement of gym etiquette, specifically the monopolizing of machines, negatively impacts the workout experience for some members.
Key positives cited by customers of Planet Fitness include the affordability of gym memberships and the convenience of multiple gym locations, particularly in New York City. Certain locations are praised for their cleanliness, amount of available equipment, and absence of the typical 'sweaty gym smell.' Patrons appreciate well-maintained, spacious facilities boasting newer equipment for both cardio and strength training, along with amenities such as massage chairs. Customer service is regarded positively in some instances, with employees that are friendly and helpful. The notion that Planet Fitness offers a no-frills, low-cost gym experience constitutes the primary appeal for many members.
Prominent negative aspects in customer feedback highlight several managerial and maintenance concerns at Planet Fitness locations. A significant issue involves unauthorized credit card charges and an apparent lack of available management to address these charges, leading to substantial inconveniences for customers. The cleanliness and upkeep of facilities are inconsistent, with some reviews noting the unpleasant odor in restrooms and lengthy periods for repairing broken equipment. The experience is further marred by overcrowding, especially during peak hours, and inadequate gym etiquette enforcement, leading to members hoarding multiple machines. Moreover, regular incidents of theft in locker rooms stress the need for improved security measures to ensure the safety of members' belongings.
Based on customer reviews, Planet Fitness locations can be quite crowded, particularly during peak hours. Members have noted overcrowding as an issue that can affect access to equipment and the overall workout experience.
Many patrons consider Planet Fitness memberships to be affordable and cost-effective. Despite some reported issues with facilities, the low monthly fee is a commonly cited benefit that attracts many customers.
Customer experiences regarding the state of Planet Fitness facilities vary. Some members report a positive experience with clean and well-maintained locations, while others mention encounters with broken equipment, smelly restrooms, and inadequately serviced locker rooms.
We are Planet Fitness. Home of Big Fitness Energy™.At Planet Fitness, we believe no one should suffer from Low E. You know…that down-and-ugh feeling of too little pep and not enough steps. Big Fitness Energy™ gives you that post-workout glow all day long. See for yourself at one of our 2,400+ locations or download our app for hundreds of ways to get moving.
