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Pet Universe
Pet Universe

Pet Universe Reviews Summary

Rated 4.5 Star based on 314 Reviews

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Overall Rating
4.5
/5
314
reviews
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Average
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Published on
January 22, 2024
Last updated
March 13, 2024

What do customers think about Pet Universe?

The overall reputation of Pet Universe Cat & Dog Grooming Salon is reflected positively in the customer reviews, which commend the establishment for its exceptional capabilities in handling pets with varying temperaments. Consistently, customers note the skilled and compassionate care provided by staff members Svetlana, Edita, and their team, particularly highlighting their ability to soothe anxious and temperamental cats. Customers express appreciation for the salon's grooming outcomes, observing a marked improvement in their pets’ appearances and noting their pets' content reactions post-service. The perceived value for the service cost correlates with the professional treatment and high-quality results. The ambiance of the salon, especially its tranquil environment, is appreciated for contributing to the calming experience for the pets.

Positive Feedback

Positive aspects of customer feedback for Pet Universe Cat & Dog Grooming Salon signify a strong customer satisfaction level. Many reviews explicitly praise the salon for its adept handling of nervous or difficult pets, which suggests that many pet owners find the salon's staff to be exceptionally patient and skilled. Additionally, there is recurrent praise for the quality of grooming achieved, with many customers noting how their pets look and feel after appointments. Transparency and communication, such as sending videos and photos to reassure pet owners during grooming sessions, are commended. Furthermore, customers appreciate the serene atmosphere conducive to a stress-free experience for both the pets and their owners.

Concerns and Threads

While the majority of feedback is overwhelmingly positive, some reviews allude to the premium pricing of the services at Pet Universe Cat & Dog Grooming Salon. Though customers generally feel that the value justifies the expense, cost is a noted consideration for potential clients. Additionally, while not prevalent, the specificity of finding a grooming service for cats and the location's accessibility are mentioned, which could suggest that more varied service offerings or improved convenience could further enhance customer satisfaction.

Frequently asked questions about Pet Universe

How well does Pet Universe Cat & Dog Grooming Salon handle nervous or anxious pets?

According to customer reviews, the salon excels in handling pets that are nervous or anxious. The staff, particularly mentioned are Svetlana and Edita, are praised for their patience and the ability to calm pets during grooming sessions, making the experience less stressful for both pets and owners.

Can I receive updates on my pet during the grooming process?

Yes, the salon staff routinely provides reassurance through updates, which may include sending videos and photos during the grooming process to ensure pet owners are informed and at ease while their pets are being cared for.

Is the cost of grooming at Pet Universe considered reasonable?

While some customers mention that the pricing may be on the higher side, the consensus is that the quality of care and grooming provided by Pet Universe offers a good value for the cost. However, this is an individual consideration and potential customers should assess the services offered against their budget requirements.

What are customers saying about Pet Universe

Pet Universe
Miguel Rato
5-Star
a month ago
I really cannot recommend Svetlana and Edita enough! My cats are SUPER scared of everyone and they are so relaxed here. I don't take them anywhere else, it's like they have magic powers because the cats turn into something else with them. They are super attentive and care so much about the animals and the quality of the service is also incredible! Honestly, best place to take your pets. Attaching a picture of what came out of my pretty kitten, looks so fresh now, even tho he has so much fur that you can't even almost notice the difference haha. Just much smoother and looking like a gent now! Thank you so much for always looking after my pets! :))
Pet Universe
Lauren Woodhead
5-Star
a month ago
We have been taking our cat to Pet Universe for a few years now, I wouldn’t trust anyone else with her!! The staff are so friendly and do a superb job every visit. Our cat looks so smart when she’s had her dry bath and trim, she’s a nervous cat but she is treated with such love there. Thank you so much to all the staff for looking after buff on every visit. Truly the best of the best
Pet Universe
Mr MiMiKYU
5-Star
4 months ago
Found this place after a quick google search and I'm so glad I did. The service was spot on, they booked my mainecoon on very short notice, as he needed a hygiene trim and wash. Took him in, left him in their care and a couple hours later he was ready. He looked so fresh and so clean. Price was fair, compared to others. Thank you for looking after Caesar.
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About Pet Universe

Pet Grooming

Pet Universe pet grooming salon offers professional cat and dog grooming services.

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