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Pergolux UK Ltd. Reviews

Rated 4.5 based on 66 Reviews

Landscape Gardeners in Oxford

Warpsgrove Ln, Oxford OX44 7TH

Published on
August 5, 2025
Last updated
August 5, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Pergolux UK Ltd.'s customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Pergolux UK Ltd.?

quality of the materials and the design of the extrusions are excellent

great quality , slide really well and look great

simply incredible

very very happy

Pergolux have been brilliant – completely resolving the issue

amazing quality of service and product

looks classy, feels solid and is great for hosting

very happy with the quality and customer support I received from Pergolux

quality and durability of the pergola are outstanding

ordering and delivery simple and efficient

Trustguide extracts key phrases from reviews about Pergolux UK Ltd. and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 05, 2025, 66 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Pergolux UK Ltd.'s publicly available reviews View source

Gordon Anderson rated Pergolux UK Ltd. 5 stars
a month ago
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We chose a freestanding 4x3m Pergolux S3 with the optional LED lights, and with the anthracite frame and manually controlled, white louvres. The assembly process was not quick, but the instructions on the app, together with the videos, made it relatively clear on what went where & when etc. As with many others who have commented, we would say that it will take a “first time” Pergolux builder closer to a few days to complete. The quality of the materials and the design of the extrusions are excellent, and it all fits together perfectly. We are delighted with the overall quality of the S3, and as we’ve had nothing but sunshine since we completed it, we can’t yet comment on the drainage system. We would definitely recommend the white louvres if you are adding the LED’s, as the white reflects the light from the strip lights beautifully.
Mark Goodfellow rated Pergolux UK Ltd. 5 stars
3 months ago
The Glass slides that Pergolux provided to us are great quality , slide really well and look great . The Team at Pergolux were really helpful when n it came to questions on install etc . Delivered o n time and with great care . We will be using them again in the future.
nicky taylor rated Pergolux UK Ltd. 5 stars
3 months ago
Wow wow wow! We are so impressed with our Sundream S2 4x3 with electric roof, heaters and fully glazed. At first we considered adding it to our kitchen almost like a conservatory and we are so glad our garden designer steered us to making it an extra room in the garden. We are away from the hustle and bustle of our home. Walking outside to this peaceful retreat has been a game changer, wether it’s for our morning coffee in the early morning sunshine, to sunbathing during the day or working on the laptop when working from home, to the evening and entertaining friends with a glass of wine it’s simply incredible. The added heaters make it so cozy and opting to have glass on each side really was the best decision, it’s so bright and we get a 36O view of our beautiful renovationed garden, huge palms cleverly placed just above the roof make it feel like a tropical paradise with the electric roof that adds so much light and air or a chance to lay back and star gaze at night. It’s so well made, its a lovely dark grey that blends in but is chunky to add to its quality. The glass slides easily on every side meaning on those hot sunny days it can be completely opened. At night the led lights are so good they reflect in the glass reflecting endless squares of light. The choice of led colour is fun to play around with giving a different feel and can even be dimmed giving endless options. Value for money and quality this is a no brainer, cheaper than a house extension or an outdated conservatory. If like us you are unable to see one in real life pergolux gave us a video call which we did but still not sure if the quality was going to be as good as it looked, we can assure you it’s even better. It looks 3 times more than what we paid. Our garden has been completed transformed and this was literally the cherry on the top. Many thanks to all at Pergolux for giving us a new way of life for many years to come, we can not sing your praises enough with great customer service. Hopefully the photos reflect all I’m trying to say! With all our thanks The Taylors x

Reviews Summary

Reviewers consistently note a positive experience with Pergolux garden pergolas, highlighting material quality, build design, and reliable delivery. Customers praise the fit and finish of products like the S3 and Sundream S2, reporting satisfaction with both manual and electric options. Installation is often described as time-consuming but manageable thanks to clear instructions and support. Only minor issues, such as missing screws or small screen problems, were promptly resolved, reflecting well on customer support.

Frequent themes include high-quality construction, helpful and responsive customer service, and adaptable product features like LED lights, heaters, and sliding glass panels. Repeat business intentions and recommendations are common, with several users mentioning specific staff for their efficiency or support during purchase and install. Customers emphasize durable performance in varied weather and the benefit of aesthetic choices such as anthracite frames and wooden slatted walls.

Overall, Pergolux is regarded as a reliable provider of premium garden pergolas, with a strong reputation for product quality and customer service. Across regions, buyers highlight smooth resolution of minor issues and continued satisfaction after months or years of use. The company demonstrates trustworthiness and value within the competitive garden structures market.
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Frequently Asked Questions About Pergolux UK Ltd.

How long does it take to assemble a Pergolux pergola?

Assembly times can vary. First-time Pergolux builders often report taking several days to complete the installation, mainly due to the number of parts and steps involved. Detailed app instructions and videos help guide the process, or customers can hire an approved installer.

What happens if there are any missing parts or issues after delivery?

Pergolux is noted for prompt issue resolution. If any screws or components are missing, customers report that replacements are sent quickly. The company’s customer service efficiently addresses and resolves problems such as faulty screens or missing items.

Are installation services available for Pergolux pergolas?

Yes, installation can be performed either by the customer or a recommended professional. Several reviews mention efficient installations by approved installers, with some completing the job in less than half a day, particularly for standard pergola models and accessories.

About Pergolux UK Ltd.

Landscape Gardeners
Pergolux specializes in the design, manufacture, and sale of modular garden pergolas and related outdoor structures. Their product line includes motorized and manual pergolas, sliding glass panels, LED lighting options, and accessories such as side screens and heaters. Offerings are available for direct purchase and can be delivered to customers’ locations.

Pergolux operates through a mix of direct-to-consumer shipping and partnerships with approved installers. Assembly instructions are provided digitally, with video support available. Customers have the option to self-install or use recommended professionals. The company supports customers through responsive service channels and prompt provision of replacement parts when required.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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