PayStream Reviews

Overall, customer sentiment about PayStream Company’s payroll service is largely positive, with reviewers consistently noting prompt payment, ease of use, and professional interactions with the customer service team. Clients highlight the company’s effective support for contractors, especially regarding setting up complex features like salary sacrifice pensions. However, a minority of reviewers report significant dissatisfaction, especially related to expense claim handling and communication during disputes.

Frequent themes include transparent payroll processing, clear communication regarding payments, and accessible customer support—often directly praised for knowledgeable and helpful responses. Many long-term and repeat customers cite consistent reliability over several years, as well as hassle-free sign-up and exit experiences. Criticisms center primarily on expense reimbursement processes and admin fees, with a few reviewers alleging poor resolution and financial impact in these situations.

Based on these reviews, PayStream Company is regarded as a dependable payroll and umbrella company for contractors, valued for fast response times and efficient systems. While most clients in the UK experience smooth and reliable service, potential customers should be aware of rare but serious concerns related to expense management.

PayStream Company provides payroll and umbrella company services for contractors and other professionals, primarily supporting clients in managing payments, tax compliance, and pension contributions. The company operates within the financial services sector, offering its services through an online portal and direct customer communication.

PayStream’s operations are structured around providing transparent payroll processing, streamlined onboarding, and efficient salary disbursement. Support is delivered via email, phone, and an easy-to-use digital portal, with staff available to handle administrative queries, compliance tasks, and pension setups. The company manages regular, recurring payments and facilitates expense claim submissions for its users.