The most frequent themes include problems with contacting support, lack of responsiveness, and dissatisfaction with ADP’s website usability, particularly relating to login and password management. Several reviewers mention unresolved payroll mistakes and delays in handling tax documents for HMRC, attributing these issues to incompetence rather than isolated incidents. Positive mentions, though rare, highlight the company’s scale and commitment to social responsibility, as well as its market presence as a major payroll provider.
Overall, ADP’s reputation among these reviewers in the payroll services sector is mixed at best, but leans negative due to recurrent customer service and technical issues. Users based in locations such as Chertsey report similar challenges, further pointing to systemic concerns. While the company’s global size and ethical commitments are acknowledged, these factors appear to be overshadowed by recurring operational shortcomings in the UK payroll space.