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ADP Payroll Services UK - Staines - Automatic Data Processing logo

ADP Payroll Services UK - Staines - Automatic Data Processing Reviews

Rated 3.3 based on 29 Reviews

2, Causeway Park, The Causeway, Staines-upon-Thames, Staines TW18 3BF

Accountants Staines

Published on
July 9, 2025
Last updated
July 9, 2025

Reviews Summary

The overall sentiment toward ADP’s payroll service is predominantly negative, with many reviewers expressing frustration regarding communication barriers and support challenges. Common feedback includes extended hold times, difficulties reaching a human representative, and unresponsiveness when seeking assistance with payroll issues. While there are occasional comments on the company’s ethical standards and industry stature, persistent complaints suggest concerns around customer experience and technical functionality.

The most frequent themes include problems with contacting support, lack of responsiveness, and dissatisfaction with ADP’s website usability, particularly relating to login and password management. Several reviewers mention unresolved payroll mistakes and delays in handling tax documents for HMRC, attributing these issues to incompetence rather than isolated incidents. Positive mentions, though rare, highlight the company’s scale and commitment to social responsibility, as well as its market presence as a major payroll provider.

Overall, ADP’s reputation among these reviewers in the payroll services sector is mixed at best, but leans negative due to recurrent customer service and technical issues. Users based in locations such as Chertsey report similar challenges, further pointing to systemic concerns. While the company’s global size and ethical commitments are acknowledged, these factors appear to be overshadowed by recurring operational shortcomings in the UK payroll space.
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What Customers Are Saying About ADP Payroll Services UK - Staines - Automatic Data Processing?

Great ethical standards

commitment to social responsibility

largest payroll provider in the world

Trustguide extracts key phrases from reviews about ADP Payroll Services UK - Staines - Automatic Data Processing and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 20% of ADP Payroll Services UK - Staines - Automatic Data Processing's customers had a positive experience.

Positive
20%
Neutral
10%
Negative
70%

ADP Payroll Services UK - Staines - Automatic Data Processing Ratings

1

As of Based on 29 revies as of Jul 09, 2025

ADP Payroll Services UK - Staines - Automatic Data Processing Score

20%

As of Based on 29 revies as of Jul 09, 2025

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Customer Reviews

As of Jul 09, 2025, 29 customers have reviewed this business and rated it 3.3 Star out of 5. Trustguide conducted an in-depth analysis of ADP Payroll Services UK - Staines - Automatic Data Processing's publicly available reviews View source

Cobra Pants rated ADP Payroll Services UK - Staines - Automatic Data Processing 1 stars
10 months ago
No one answers the phone. On hold 30 minutes. Is this company even still going? Impossible to get through to a human being.
Carl Twigg rated ADP Payroll Services UK - Staines - Automatic Data Processing 1 stars
a year ago
the most unhelpful company ive dealt with, i called the support line only to be told we dont support employees, utter rubbish
audryla paulauskas rated ADP Payroll Services UK - Staines - Automatic Data Processing 1 stars
a year ago
adp is the worst and worst working website, it never goes to login, it always asks to change the password,, waste of time, I don't know, it's stupid, although I could come up with something simpler.

Frequently Asked Questions About ADP Payroll Services UK - Staines - Automatic Data Processing

How responsive is ADP's customer service team?

According to many reviewers, it can be difficult to reach ADP's support staff by phone, with extended hold times and instances where calls go unanswered. Communication responsiveness has been identified as a recurring area of customer concern.

Does ADP support resolve payroll and tax documentation issues efficiently?

Several customers have faced delays in resolving payroll tasks such as submitting amended tax documents. Some report waiting months to address issues with HMRC submissions, suggesting room for improvement in issue resolution efficiency.

Is ADP's web platform user-friendly?

Reviews indicate that users encounter difficulties with the ADP website, such as login troubles and frequent password reset requests. These issues may impact ease of access for some users.

About ADP Payroll Services UK - Staines - Automatic Data Processing

Accountants
ADP is a payroll service provider operating within the financial and human resources sectors. The company delivers payroll processing and related administrative services designed for businesses of various sizes. Its offerings are primarily accessed via digital tools, including web-based platforms.

ADP’s operational model centers on automated payroll solutions, online account management, and support for payroll compliance. The company conducts payroll processing, provides tax documentation, and offers a service desk intended to assist clients with administrative or technical queries. Key features include large-scale capacity and digital self-service tools.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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