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Pawprints to Freedom Reviews

Rated 4 based on 56 Reviews

Uncategorized in Nantwich

Mickley Hall Ln, Nantwich CW5 8QN

Published on
September 4, 2025
Last updated
September 4, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of Pawprints to Freedom's customers had a positive experience.

Positive
40%
Neutral
10%
Negative
50%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Pawprints to Freedom?

friendly and helpful

kennel staff were lovely

so helpful and supportive

very dedicated and knowledgeable volunteers

great experience with Michelle

wonderful dog

house check right up to the transport

warm and friendly nature of all of the staff

Trustguide extracts key phrases from reviews about Pawprints to Freedom and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 04, 2025, 56 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Pawprints to Freedom's publicly available reviews View source

Steph D rated Pawprints to Freedom 2 stars
3 months ago
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So disappointed with Pawprints. We applied for a 10 year old dog, Pixel who had a special dietary and medication requirement. This didn't put us off in the slightest, as we have had rescue dogs before, are used to older dogs as we have only ever lost dogs to old age and can afford the ongoing expense of a dog needing medication. Our contact Sarah was lovely, she sent me all the details over and answered any questions I had. We set up a home check and we started to get very excited that the whole process was starting to come together. How wrong we were. We had a home check done via a lady called Jane. Jane kept me on a video call for 1 hour and 40 minutes, I showed her my home, she met my husband and daughter and she told me stories about her own dogs. Jane asked me maybe 20 questions that were not relevant to the dog we were applying for, when I asked if she had seen him, she said "no, she knows nothing about him". So a lot of the questions I had to answer with, 'that's not relevant' i.e. when she asked how I would train him on a lead - he's 10 and his pack clearly states he can walk on a harness, lead or head collar, nothing phases him. She then tried to advise us on how to train the dog with bits of food - I told her that he is on a very strict restricted diet so we wouldn't use food to encourage any behaviours. She asked if we would neuter him - I told her he's already neutered and she then started to tell me about the process of bringing him to the UK - I had to tell her that he's already in the UK, in foster. It would have been nice if the home checker knew something about the dog in question before questioning me. Anyway after the home check call was complete we then waited a couple of days to see if we had passed - we were confident as we have had rescue dogs before, but we failed. We were rejected on the basis that our home was open plan, they said the dog had to have somewhere to call their own, I advised that he could use the conservatory, I was told that I would need to put a safety gate on the conservatory - I advised that it had its own doors so why would I need to put a gate on it?and the dog isn't even guaranteed to like that space so i would let him lead on finding his own space. They also also told me I would need to remove the tools from the conservatory - there was a spade and a bucket in there, that were being used to lay new turf in the garden for a new dog and were not there on a permanent basis. We are a very quiet house with an older child and a new dog would have been treated like a king but they said their terms were non negotiable. This was so disappointing as I had been and bought Pixel a new bed and had sourced 2 different suppliers for his specific food so that we never ran out. Following this, we went to another rescue - passed our home check with flying colours and have adopted a dog elsewhere.
Shona McDermott rated Pawprints to Freedom 1 stars
2 months ago
I fostered a dog through Pawprints to Freedom. The experience was deeply distressing — and has raised serious concerns about how this charity is run. I was told — both by kennel staff and as reflected in the charity’s own agreement — that this would be a two-week foster placement with a view to adopt. I agreed on that basis, with the understanding that if it wasn’t a suitable match, the dog would be moved on after that trial period. But when safety issues arose, I was told I would need to continue housing the dog indefinitely, with no clear timeline or plan in place. The dog displayed severe behavioural issues that had clearly been ongoing in her previous home — including fear-based aggression, intense resource guarding (of spaces, objects, and people), and multiple attempts to bite. None of this was properly disclosed. Her profile used watered-down language like “vocal” instead of aggressive, prolonged barking and snarling, and “nipping” instead of attempted biting. After connecting with her previous owner — whose review I came across online — I learned there had been multiple attempted attacks, which were entirely omitted from her history. He also told me he had felt bullied into keeping her longer than he felt safe, which exactly mirrored my own experience. Despite raising repeated concerns, I was told the only alternative was to put her into private boarding at my own expense — £200 per week, with no end date. This was not only unaffordable, but unable to, private boardings wouldn’t take her own due to her behaviour. It became clear that unless I pushed for a final deadline, the charity would continue to leave me in an unsafe and unsupported situation. I eventually gave them a firm date — a week’s notice — letting them know I would be returning her directly to the kennels myself. Only then did they finally act. One volunteer in particular was especially unprofessional and harsh throughout. Rather than listening to my concerns or helping find a solution, they pushed their own emotional agenda and made me feel judged and blamed. It became increasingly clear that the wellbeing of both dogs and fosterers takes a backseat to procedure and internal biases within the team. I also contacted the Pawprints complaints team. Their website says they will respond within three days — in reality, it took ten days, and the response I eventually received took no accountability for what had happened. Now, four weeks on, I’ve received no further reply at all. Even more concerning is that the dog has since been re-advertised using the same misleading and diluted description — with no mention of the serious behavioural issues or safety concerns I and the previous owner both experienced. This is not only irresponsible, it’s dangerous — setting up other people to walk blindly into a situation they’re not prepared for. The dog was only with me a short time, but by the end of week one, I knew this was not a suitable or safe long-term match, at week 3 I passed her back over to the kennels. This dog is a sweet loving girl at her core, but sadly will be unable to settle and learn if PPTF are not honest about her needs and behaviour. While one staff member was kind and helpful, the wider experience showed a deeply concerning pattern of poor communication, lack of responsibility, and misplaced priorities. I found the previous owner’s review by chance, and it helped me understand what I was dealing with — which is why I believe it’s so important to share mine. Based on my experience, I strongly recommend you steer clear of Pawprints to Freedom.
dianerich1 rated Pawprints to Freedom 5 stars
2 months ago
I've had two dogs from pawprints....five years apart, and both from Romania. Each time, I found the people friendly and helpful and the whole experience, following my dogs journey across, was amazing. They're people who are dedicated to dogs and any that come under their care are very lucky. The best charity, in dog rescue, I've come across.

Reviews Summary

Overall, the sentiment toward Pawprints to Freedom’s animal rescue service is mixed. Some reviewers share positive stories about successful adoptions, friendly and dedicated volunteers, and thorough processes, especially for international dogs. However, there are also recurring accounts of frustrating communication, lack of post-adoption support, and bureaucratic obstacles, with particular criticism of home checks and aftercare. Some extremely negative reviews cite safety concerns, misleading dog profiles, and long complaint response times.

Key themes that arise include the professionalism of individual staff members, notably admins and volunteers, contrasted by inconsistent or intrusive communication from others. Reviewers regularly mention thorough but sometimes overbearing application and home check processes, as well as variability in follow-up support. Several positive reviewers note the charity’s commitment to animal welfare and supportive guidance when issues are minor. In contrast, negative experiences stem largely from lack of transparency or unresolved behavioral issues.

Pawprints to Freedom’s reputation as an animal rescue service is characterized by both dedication and inconsistency. While many in the UK appreciate their efforts in rehoming, especially for dogs from Romania, the charity’s uneven communication and variable aftercare may concern some adopters. Repeat positive experiences and supportive volunteers help build local trust but significant detractors remain.
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Frequently Asked Questions About Pawprints to Freedom

What is the home check process like with Pawprints to Freedom?

The home check is thorough and may involve lengthy video calls and detailed questioning. Some applicants find this process helpful for assessing suitability, while others feel it can be excessive or sometimes focus on less relevant details.

Does Pawprints to Freedom provide ongoing aftercare and support after adoption?

Support after adoption varies. Several reviewers mention receiving little to no aftercare or delayed responses to follow-up queries, while others find staff helpful for minor issues. Owners requiring behavioral guidance may not always receive timely assistance.

Are dog profiles and behavioral histories accurately disclosed?

Some adopters report that dogs’ behavioral issues or histories are not always fully disclosed in adoption profiles. Concerns have been raised about watered-down descriptions of aggressive or reactive behaviors, so prospective owners should seek clarification during the application process.

About Pawprints to Freedom

Uncategorized
Pawprints to Freedom is an animal rescue organization that specializes in rehoming dogs, including those from international regions such as Romania. It operates as a charity, utilizing a network of volunteers to facilitate adoption, fostering, and transportation of dogs to new homes.

The company’s operational model involves detailed application procedures, home checks, and matching processes to place dogs with appropriate adopters. Communication occurs through multiple digital channels, including video calls and online forms, with volunteers overseeing both the initial adoption steps and transport logistics.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.