OVO Energy Reviews

Possibly the worst service I have ever experienced. I moved into the property with a broken meter in March. An engineer was booked to come and fix this by installing a smart meter. I was told by the property management company that smart meters cannot be installed due to a signal issue. I relayed this to the company and got that appointment cancelled. I then asked to book an appointment for a regular meter but was told by the agent that my management company was lying and we could install a smart meter as the signal would work. I don’t know enough about meters to dispute this so agreed to the appointment. When the engineer came, he let me know that the appointment was for a smart meter which cannot be installed due to a lack of signal. I then went through the gruelling process of speaking to several agents to try and get an appointment. Meanwhile they are charging me based on the usage of the couple and baby who occupied the flat before me (both parents worked from home whereas I am in the office!). I finally get an appointment for June and raise a complaint for how I was treated. The lady at the complaints department tells me they are very sorry but I should continue to pay the bill and they will eventually use my readings and give me a refund. My building stores meters in the basement and only the grounds team has access to them. I provide the team’s number to the complaints manager to pass onto the engineer. On the day of the appointment, I get no call or communication that the engineer is here. The complaints manager then calls me the next day to ask if they came which I tell her no. She takes a couple days to check with the engineering department. Turns out, the engineer did not call anyone but took a picture of the front door of the building. Apparently, I was supposed to be waiting there ready to let him in without any communication. The complaints manager apologised and booked me another appointment for July. I’m still being overcharged during this time with no compensation for the waste of my time. For this third appointment, the engineer calls the grounds team and manages to make it to the basement. They need access to my flat so they come up to my flat and take a photo of front door. Meanwhile, I am at home on one of my office days, waiting for this engineer and do not receive any call from them. The next day, the complaints manager calls me to say that the engineer came and I did not give them access to my flat. Apparently, on the file, my phone number is wrong. I did not know that engineers don’t knock on doors. I also have idea how the first engineer from that team was able to contact me from this wrong number. Of course, I have another appointment coming up for who knows when since it takes them a week just to get me an appointment. I will of course be over charged during this period and will have to ask my boss for another work from home day which I am sure will not impact my career at all. So far, not only is OVO overcharging me, they are also trying to have an impact on my career that will make sure I can’t even pay this overcharge. I would highly recommend this company to those who like wasting their time waiting for engineers and those who like wasting their money paying for electricity that they are not consuming.

The worst company in history, from our perspective. We were never customers of OVO, we moved out of our house in October, and paid Octopus, our actual supplier, the final bill, our tenants moved in the next day and mistakenly contacted OVO to be their supplier. OVO chased our tenants money for a set up fee and initially supply. Our tenants then realised their mistake and switched to Octopus, but told OVO our details so they could chase us for the alleged debt. My disabled wife tried to deal with it but they said they couldn’t talk to her unless she gave her contact details. So she did and now two debt collection agency’s are chasing my wife for a debt which is not ours, and for all we know is fake. We have contacted both of the debt collection agency’s to tell them all of this, we provided them the tenancy agreement, receipts, invoices, proof we paid Octopus, everything to show what the are claiming is spurious. We did the same with OVO. All OVO do is send another debt collection agency and ignore the information given. We are now going to the ombudsmen in a hope this will resolve the issue.