Outfox Energy Reviews

So this nightmare all began last week, I thought I could switch to Outfox the Market as they were a cheap option save some money on my bill. So I called up and inquired, you see I have a very specific issue that needs to be addressed by an energy supplier, my RTM does not allow tenants access to the meter room so I cannot give physical meter readings. Anyway I explained this to my team from Outfox and they said okay just get one from your previous supplier and then we can take it all from the meter itself as it's a smart meter and I won't need to do readings. They also said on their app I would be able to see my usage and things like that as many other providers do. Well my go live date was yesterday and I have now left Outfox and gone back with my previous supplier. Why well for the simple fact that everything I had been told was a lie. I said to them during the conversation about the meter readings that if they couldn't do the smart reads then I would have to go with another supplier they said it was fine. Turns out they wanted readings during the two weeks it takes them to take over the meter which they didn't tell me about, the claim it would only be the one requested from my old supplier was a lie, there is also no way at least in how I am viewing the app to see your usage but there is a big section to submit meter readings. I was missold plain and simple as had I known how it would be I would never have gone with them. I have had repeated contact with their team both via email and phone over the last week and that too has been awful. For email they have not read anything I said and insists on meter readings even though I have said I cannot get them, then for the phone they have left me on long holds of up to 45 minutes and then tried to talk over me and be disrespectful saying things like "if I can get a word in edge ways" or some variant on that. Finally today I've had a issue trying to leave them. So I am well within the 14 day cool off period yet I called up to cancel this morning and they said oh we can't do it you need to contact your old supplier to do it, my old supplier said they needed to do it. In the end I had to go back and forth a few times before my old supplier forcibly took me back and away from Outfox and I cancelled my direct debit with them so they couldn't hit me with any sneaky bills.

Great customer service, they were helpful and polite and resolved my issue. Together with lowest prices I could find, I am quite happy. Will not switch to other company. Totally recommended. 5*