Our World Energy, LLC Reviews

Overall, customer sentiment for Our World Energy’s solar installation and service is mixed, with several reviewers noting strong communication and knowledgeable staff, such as project managers Jane and Loren, and sales personnel like Mason and Jasper. Many report responsive, professional team members and positive installation experiences. However, a subset of reviews highlights critical shortcomings, particularly with delays, communication breakdowns, and unresolved equipment issues.

Key themes emerging from reviews include high praise for staff professionalism, detailed consultations, and prompt handling of repairs and post-install support. The company is frequently recognized for going into technical detail, responding after hours, and effective scheduling. At the same time, more negative experiences point to difficulties in activating systems, poor equipment reliability, and unacceptable customer service responsiveness, especially regarding complex installations and battery components. The Austin, Texas market was cited as especially problematic for project completion.

In summary, Our World Energy’s reputation varies by customer and location. While the company demonstrates reliability and attentive staff for many, unresolved technical and project management issues prevent a uniformly positive assessment. In regions like Austin, Texas, reviewers report persistent challenges. Overall, Our World Energy is recognized for expertise but must address inconsistencies to enhance its standing.

Our World Energy provides solar energy solutions, including consultation, sales, installation, and support for residential customers. The company works directly with clients to design and implement custom solar power systems, sometimes incorporating battery storage and integration with home energy needs.

Operations involve a collaborative workflow with distinct roles for project managers, sales consultants, design managers, installation teams, and customer service representatives. Projects can require coordination with local power companies, city inspectors, and third-party suppliers. The company manages scheduling, permitting, installation, troubleshooting, and follow-up service through both phone and email communication.