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Oliver Bonas Reviews

Rated 4.4 based on 78 Reviews

Unit L35, Westgate Shopping Centre, Oxford OX1 1TR

Clothing Stores Oxford

Published on
August 15, 2025
Last updated
August 15, 2025

Reviews Summary

Overall, customer sentiment towards Oliver Bonas as a clothing and gift store is positive, with repeat mentions of attractive merchandise and attentive service. Reviewers frequently highlight helpful staff members, enjoyable shopping experiences, and a well-curated selection of products, particularly when searching for gifts and accessories. Some customers, however, cite high prices and isolated negative service encounters.

Common feedback includes praise for staff politeness, efficient assistance, and a welcoming in-store environment. Customers appreciate the range, quality, and presentation of items, often commenting on the store’s suitability for gift shopping. Pricing is occasionally viewed as expensive, though some reviewers rationalize this given perceived value. A few negative experiences are noted, such as payment issues and one instance of poor staff attitude, highlighting occasional inconsistencies.

In summary, Oliver Bonas maintains a strong reputation as a destination for gifts and accessories, recognized for its friendly service and quality products. Shoppers in Oxford and nearby cities view the store as reliable, despite occasional pricing or service concerns.
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What Customers Are Saying About Oliver Bonas?

Perfect for gifts, and accessories.

Friendly and polite staff

lovely items kept in stock.

the lady that helped me was fantastic

she went above and beyond

Lady was extremely helpful

my wife was able to get some nice gifts!

Staff are attentive.

beautiful things

two very friendly and helpful ladies

Trustguide extracts key phrases from reviews about Oliver Bonas and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Oliver Bonas's customers had a positive experience.

Positive
70%
Neutral
10%
Negative
20%

Oliver Bonas Ratings

4

As of Based on 78 revies as of Aug 15, 2025

Oliver Bonas Score

70%

As of Based on 78 revies as of Aug 15, 2025

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Customer Reviews

As of Aug 15, 2025, 78 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Oliver Bonas's publicly available reviews View source

Jessica Deeker rated Oliver Bonas 5 stars
Edited 7 years ago
Love this store. Perfect for gifts, and accessories. The clothes are nice but quite pricey - FYI they are usually quite generous with sizing.
Leah rated Oliver Bonas 1 stars
a year ago
Black haired woman (possibly the manager? Unfortunately didn't get the receipt for their till number) on the till at 10:30 on Tuesday 5th March was incredibly rude and dismissive, it felt that she couldn't get me out of the store fast enough and that I was inconveniencing her by daring to buy something. I suspect this was because I was only buying a card (mind you it was nearly £4, more fool me) and so I would be 'ruining' her KPIs. Really disappointed, this isn't the service I've come to expect from OB from stores I've previously been to like the Leamington one or the two Birmingham stores. Definitely won't be back.
Nicola rated Oliver Bonas 4 stars
a year ago
Friendly and polite staff, lovely items kept in stock. A GREAT place to buy presents. All good quality so far. Is quite expensive, but when it's for someone else, it is less painful. And as always, you get what you pay for.

Frequently Asked Questions About Oliver Bonas

Is the staff at Oliver Bonas friendly and helpful?

Numerous reviews mention that the staff are polite, friendly, and go out of their way to assist. Several customers recall positive interactions with team members who offered assistance or exceeded expectations during their shopping experience.

Are the products at Oliver Bonas considered expensive?

Multiple reviewers comment that the items are quite pricey. However, customers often note that the quality and uniqueness of the selection can justify the higher price, especially for gifts.

What should I do if I have a payment or refund issue in store?

One review indicates that customers may be asked to return in person for refund issues, even if card payments can be confirmed. It's advisable to keep receipts and address discrepancies directly with the store promptly.

About Oliver Bonas

Clothing Stores
Oliver Bonas is a retail company specializing in the sale of clothing, gifts, accessories, and homeware products. It operates physical stores where customers can browse a curated selection of merchandise aimed at gift-giving and personal use across various categories.

The company’s operations focus on providing an in-person shopping experience, with staff available to assist customers. Processes include in-store purchase transactions, on-hand product recommendations, and value-added services such as gift wrapping at the point of sale.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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