The overall sentiment toward OhmConnect, based on recent customer reviews, is predominantly negative with only isolated instances of positive feedback. Reviewers consistently note frustration regarding the company’s point system, difficulties with earning rewards, and inadequate customer service channels. While some early users once praised OhmConnect for saving money and participating in energy conservation, the vast majority now express dissatisfaction with recent changes to the rewards structure and communication process.
Common themes include complaints about low or diminishing rewards relative to effort, recurring technical issues with devices, and difficulty reaching support staff. Customers also highlight a lack of transparency about program details and automatic enrollment changes, as well as negative experiences with promotional offers. One positive theme still present is that a few long-term customers appreciated advance notice of energy events via text or email in the past.
Overall, OhmConnect is regarded as a service that has lost much of the trust and goodwill it previously earned. Many reviewers now caution potential users about its current practices and reward model, especially in California where direct utility incentives may offer greater, more reliable financial benefits. User sentiment reflects disappointment over shifting value and declining ease of participation.
Common themes include complaints about low or diminishing rewards relative to effort, recurring technical issues with devices, and difficulty reaching support staff. Customers also highlight a lack of transparency about program details and automatic enrollment changes, as well as negative experiences with promotional offers. One positive theme still present is that a few long-term customers appreciated advance notice of energy events via text or email in the past.
Overall, OhmConnect is regarded as a service that has lost much of the trust and goodwill it previously earned. Many reviewers now caution potential users about its current practices and reward model, especially in California where direct utility incentives may offer greater, more reliable financial benefits. User sentiment reflects disappointment over shifting value and declining ease of participation.
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