Northern Gas and Power Reviews

The overall sentiment for Northern Gas & Power’s energy solutions displays a strong positive trend, with most reviewers highlighting dedicated service, helpful staff, and smooth processes. Customers frequently mention individuals like Donna Hornby, Rob Reed, Jake Finlay, Dean Robertson, Rubi Jones, and Faraz Jamal for providing efficient support, clear communication, and attentive follow-up. However, there are notable complaints regarding aggressive sales calls and alleged unprofessional conduct, suggesting occasional inconsistencies in the company’s outreach approach.

Frequent themes include the professionalism and responsiveness of specific account managers and staff members, who are often credited for easing complex administrative burdens and resolving technical or contractual issues. Customers in various regions, including Durham, reference support in navigating challenging circumstances, reliable cost-saving solutions, and proactive account management. Issues raised center on persistent follow-up calls and concerns about transparency in communication from the broader team.

Overall, Northern Gas & Power is regarded as a dependable provider of business energy solutions in the UK, particularly due to the commitment of several key staff members. Their reputation is strengthened by repeated mentions of smooth contract management, comprehensive assistance, and problem resolution. While critical feedback around communication highlights areas for refinement, the company maintains a positive standing for energy services in the region.

Northern Gas & Power operates in the energy management sector, supplying business energy solutions across the United Kingdom. The company facilitates the setup and renewal of energy contracts, offering expert guidance for businesses managing gas and electricity needs. Their services are primarily delivered through direct client interactions via account managers and dedicated support staff.

Northern Gas & Power’s operational model centers on maintaining tailored client accounts managed by specific staff members. The support team assists with contract negotiation, technical issue resolution, and ongoing account administration, ensuring customers remain informed about market changes and renewal opportunities. Communication is conducted through calls, emails, and in-person meetings as appropriate.