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Nexgrill Industries, Inc. Reviews

Rated 2.8 based on 34 Reviews

14050 Laurelwood Pl, Chino, CA 91710, United States

Uncategorized Chino

Published on
July 25, 2025
Last updated
July 25, 2025

Reviews Summary

Overall, customer sentiment for Nexgrill's grill and accessory products is notably negative, with reviewers consistently expressing frustration about customer service responsiveness, product quality, and warranty processes. While there are brief mentions of positive experiences such as grills functioning well after extended use and praise for hardworking employees, widespread dissatisfaction dominates the feedback. Key criticisms include unreturned communications, inflexible customer service, and prolonged delays in part replacements.

Common feedback includes issues with the quality and fit of replacement parts, excessive pricing for hardware, and extended wait times for responses or shipments. Customers frequently describe difficulties reaching support, confusion over warranty policies, and replacement parts being out of stock or incorrectly shipped. Although a few users report satisfactory long-term use of their grills, the most persistent themes revolve around operational inefficiency and perceived poor value in both product and service.

Based on these patterns, Nexgrill’s reputation is generally poor among recent reviewers, especially for after-sales support and warranty fulfillment. Many customers indicate they are unlikely to purchase from Nexgrill again after their experiences. There is little evidence of repeat business or smooth resolutions, which ultimately weakens the company’s standing with buyers looking for reliable grilling solutions.
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What Customers Are Saying About Nexgrill Industries, Inc.?

Good people working hard

Trustguide extracts key phrases from reviews about Nexgrill Industries, Inc. and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 10% of Nexgrill Industries, Inc.'s customers had a positive experience.

Positive
10%
Neutral
10%
Negative
80%

Nexgrill Industries, Inc. Ratings

5

As of Based on 34 revies as of Jul 25, 2025

Nexgrill Industries, Inc. Score

10%

As of Based on 34 revies as of Jul 25, 2025

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Customer Reviews

As of Jul 25, 2025, 34 customers have reviewed this business and rated it 2.8 Star out of 5. Trustguide conducted an in-depth analysis of Nexgrill Industries, Inc.'s publicly available reviews View source

Jeff Corniea rated Nexgrill Industries, Inc. 1 stars
3 weeks ago
Missing parts in my new order. Submitted requests online through website and never a return communication.
Ramsay Hawfield rated Nexgrill Industries, Inc. 5 stars
2 weeks ago
Good people working hard to create valuable grills at competitive prices.
David Kerlin rated Nexgrill Industries, Inc. 5 stars
2 weeks ago
Our charcoal grill works great after 3 years, people dont know what they are doing.

Frequently Asked Questions About Nexgrill Industries, Inc.

How responsive is Nexgrill’s customer service?

Multiple reviews describe challenges in reaching customer support, with reports of delayed responses, extensive hold times, and difficulties obtaining resolutions through both phone and online contact channels.

Are Nexgrill replacement parts readily available and reasonably priced?

Reviewers report frequent issues with replacement part availability and cost, including long wait times and prices that sometimes approach the cost of a new grill. Shipping and warranty fulfillment may also involve extra fees.

How long does it take to receive shipped parts from Nexgrill?

According to customers, shipping timelines for parts can range from two weeks up to a month, even for items confirmed as in-stock. Delays and miscommunication regarding shipping origin and processing time are commonly cited.

About Nexgrill Industries, Inc.

Uncategorized
Nexgrill manufactures and distributes grills, grilling accessories, and related hardware for outdoor cooking. The company’s product range includes charcoal grills, griddles, replacement parts, and protective covers, with sales primarily through retail and online channels. Offerings are aimed at home consumers seeking competitively priced grilling solutions.

Nexgrill operates by supplying products either directly or in partnership with major home improvement retailers. Orders, parts, and warranty requests are typically managed through the company’s online platform and customer service lines. Product support involves sourcing replacement parts and processing returns, with shipping fulfilled from domestic and international locations.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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