Barry Pritzker rated Nexamp 3 stars

5 months ago

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It's hard to tell if I'm saving the advertised 10% because their billing operation is so screwed up. They claim this is partly because they get late and/or incorrect from National Grid. This may or may not be true, but what I see is high bills supposedly because of multiple cycles billed at once. Occasionally, they claim the problem has been fixed, but it never is. Also, and unlike virtually all companies I've encountered, they insist on saving my credit card number as a default, rather than making that an opt-in feature. I've asked them multiple times to change this. They say they'll "look into it" but it's been years and there is no change--very frustrating. I'm sticking with them, for now, but, as I say, their billing operation leaves much to be desired.

Tom Wood rated Nexamp 1 stars

a month ago

It was a terrible experience. I paid 30% more than with Unitil alone, customer service was not helpful. When I asked to cancel, they refused to accommodate for many months. This is not a cost saving strategy , I believe it’s a bit of a scam. You can’t figure out the unit of energy you’re paying for: they billed me for the panels allocated, I couldn’t wait to end it.

NYUSA rated Nexamp 1 stars

a month ago

I didn't really notice any cost saving, even though it was shown on my bill. It seemed to me like I was actually paying more each month but I admit I wasn't keeping track that closely. What really annoyed me was trying to cancel. I was told they would continue billing me for another 90 days after I made my cancellation because their billing was three months behind. However, I had copies of all the bills I paid for previous months right up to the current month, so that was not accurate. I was also told I would receive an email confirming my cancellation, which I never received. I am going to have to have my bank stop auto paying Nexamp, as they do not seem trustworthy.