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New York Sports Club Reviews

Rated 4.1 based on 595 Reviews

50 Hamilton St, Dobbs Ferry, NY 10522, United States

Gyms Dobbs Ferry

Published on
July 1, 2025
Last updated
July 1, 2025

Reviews Summary

Overall sentiment for New York Sports Club (NYSC) in Dobbs Ferry is strongly positive, with many reviewers noting significant improvements since recent renovations. Customers consistently mention friendly and professional staff, updated equipment, and a notable increase in cleanliness. A few reviews cite lingering frustrations, particularly with the removal or reduction of cardio equipment and certain amenities, like babysitting services.

Recurrent themes include praise for staff members by name (such as Jacinta, Danielle, Jessica, and Kevin), highlighting their professionalism and approachability. Many appreciate the club's upgraded layout, convenient access, maintenance, and specialized facilities, especially the clean pool and locker rooms. However, repeated concerns are raised about limited or removed cardio machines and smaller free weight areas. Requests for amenity restoration and more equipment appear in several posts.

In summary, NYSC Dobbs Ferry is regarded as a well-managed, modern fitness facility in the Westchester County area, appreciated for staff service, renovations, and cleanliness. While there is substantial satisfaction with recent changes, some members seek better equipment availability and more amenities to enhance the overall gym experience.
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What Customers Are Saying About New York Sports Club?

turned around dramatically

her customer service , attitude and performance

club is fantastic

staff members are outstanding in their friendliness

Loveee the new layout of the gym

very friendly and professional

staffis friendly and motivated

club is always well maintained

equipment is up to date and we'll maintained

full turn around

Trustguide extracts key phrases from reviews about New York Sports Club and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of New York Sports Club's customers had a positive experience.

Positive
70%
Neutral
0%
Negative
30%

New York Sports Club Ratings

1

As of Based on 595 revies as of Jul 01, 2025

New York Sports Club Score

70%

As of Based on 595 revies as of Jul 01, 2025

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Customer Reviews

As of Jul 01, 2025, 595 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of New York Sports Club's publicly available reviews View source

Praise Mathai rated New York Sports Club 5 stars
a month ago
New York sports club has been on a steady plan since the pandemic. This location specifically has turned around dramatically. They are going under a renovation, they finally got rid of the basketball court area since I was here last time. They added new squat racks. And a bunch of new machines. I will say there is a lack of mirrors, especially by the new squat racks. Also, the new free weight area is very small, they need more. This is probably one of the best sports clubs locations I’ve been to. The ones in the city are worse than the YMCA.
Nicholas Hernandez rated New York Sports Club 5 stars
a month ago
So most importantly I’m writing a review for Jacinta because she is amazing ! her customer service , attitude and performance as a front desk associate is incredible, she deserves a raise ! I would recommend everyone to sign up with her, you won’t be disappointed. Also, the gym has upgraded a lot of machines. The music and the energy from the classes are exciting ! Overall I would choose this location over any other location !
Pamela Del Rosario rated New York Sports Club 1 stars
a month ago
I'm writing to express my disappointment with the recent changes at the Dobbs Ferry gym. First, the removal of the spin classes was understandable. However, reducing the number of bikes on the floor from four to just two is extremely frustrating. It’s unacceptable that a facility charging full membership fees offers such limited access to essential equipment. As someone who wakes up at 5 AM to work out, only to find the necessary equipment unavailable, this situation is discouraging. I’ve been a paying member, and it's disappointing to see the quality of the gym experience decline while costs remain the same. At this point, I’m seriously considering canceling my membership. I hope management will reconsider these changes and take steps to improve equipment availability for all members as soon as possible.

Frequently Asked Questions About New York Sports Club

Have the gym facilities and equipment at NYSC Dobbs Ferry recently changed?

Yes, several reviews mention that NYSC Dobbs Ferry has undergone major renovations. Changes include new squat racks, expanded strength equipment, removal of certain cardio machines, and improved overall cleanliness and maintenance.

Are staff members at NYSC Dobbs Ferry helpful and professional?

Many reviews mention staff by name for their friendly, professional, and helpful attitude. Members often note that employees assist with questions, app setup, and create a welcoming atmosphere at the gym.

Is babysitting or childcare currently available at the Dobbs Ferry NYSC?

No, reviews indicate that babysitting is not currently available at this location. Several patrons have specifically requested the return of this service as part of their feedback.

About New York Sports Club

Gyms
New York Sports Club (NYSC) is a fitness center offering a variety of services including gym access, group classes, swimming pool facilities, and personal training. The company operates physical locations and provides fitness equipment, locker rooms, and specialized areas for cardio, strength training, and aquatic activities.

NYSC functions through in-person memberships, giving clients access to its facilities and services within set operational hours. The model includes professional front desk staff, ongoing upgrades to equipment and spaces, regular cleaning, and active management that addresses maintenance and amenities for members.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.