New Look Reviews

The overall sentiment towards New Look, a women’s clothing retailer, is mixed based on recent customer reviews. While several customers note the store’s attractive collections and organized layout, some express dissatisfaction with aspects of customer service, particularly regarding returns and staff demeanor. Notable issues include unclear promotional pricing and problems with returns and receipts, which detract from otherwise positive shopping experiences.

Frequent positive themes include a wide selection of fashionable clothing and accessories, with affordable and competitive prices highlighted. Customers regularly describe staff members as friendly and helpful, with specific praise for individuals like Miss Amira and reports of clear covid safety measures. However, complaints about unresolved return queries, lack of assistance with receipts, and rudeness from some staff members indicate service inconsistencies across locations such as London.

Overall, New Look is regarded as offering an appealing shopping environment for women’s fashion in London, with strong assortment and some very positive staff interactions. However, recurring complaints about returns, staff attitude, and pricing transparency suggest the retailer’s reputation is moderated by service concerns.

New Look is a retail company focused on selling women’s apparel, accessories, handbags, and shoes through physical stores. The company operates primarily in the fashion and clothing industry and caters exclusively to women's fashion needs at various city-center locations.

The company runs brick-and-mortar stores that feature organized clothing displays, seasonal collections, and checkout services. Customers can browse, try on items, and make purchases in-store, including placing in-store online orders for out-of-stock sizes. Staff members facilitate sales, returns, exchanges, and order management at the retail level.