New Look - Studio 45 Reviews

The overall sentiment towards New Look, based on recent customer reviews, is notably negative. Many reviewers report significant dissatisfaction with customer service, describing it as absent or unhelpful both online and in-store. Customers reference issues such as missing parcels, automated responses that fail to resolve queries, and an inability to reach human support. Isolated positive feedback regarding product quality is overshadowed by repeated concerns regarding communication and service delivery.

Recurring themes in the feedback highlight problems with staff attitude at physical locations, such as in Basingstoke and Bishop's Stortford, where managers are cited for rudeness and poor handling of customer interactions. Experiences with discriminatory attitudes and inappropriate behavior from teams and security staff are mentioned, demonstrating a broader service inconsistency across New Look’s UK stores. Practical issues like packaging policies and the gap between environmental claims and actual practices are also raised.

In summary, New Look’s reputation in the UK faces challenges according to this sample of customer feedback. The dominant narrative centers on operational shortcomings and negative in-store experiences rather than product dissatisfaction. Persistent issues with accessibility of support and the handling of customer inquiries reflect adversely on the company’s service reputation and may deter potential repeat business.

New Look is a retail company specializing in fashion and clothing. It operates primarily through physical stores located in cities and towns across the United Kingdom and offers online shopping options for customers seeking current fashion trends and accessories. The company’s delivery model includes both in-store purchases and e-commerce services.

New Look’s operations include a wide network of brick-and-mortar stores staffed by retail associates, managers, and security personnel. Processes for purchasing, returns, and customer service are facilitated through both physical locations and online platforms, where automated systems are used for support. Packaging, delivery, and order fulfillment are key components of their workflow.