Steve L rated National Motoring Lawyers 1 stars
a month ago
Awful.. Avoid this firm and waiting for your response to a complaint.. here is the summary... perhaps a nudge into action!
See below professional standards complaint against your firm including a demand for repayment of your firms’ fees.
1. Never fully advised as to pros/cons strengths and weaknesses of my case
2. Never given any information in regard to PET form, which witnesses were required and which ones free to be read
3. Documents in the case were often blindly forwarded without any narrative, reasoning or obvious purpose as to the requirements, objective or expectations of me in reviewing them
4. It transpires the two main witnesses in establishing malicious information and circumstances of arrest, namely xxxxx and xxxxx, were agreed and read in their entirety
5. I was never given any information prior to the PET form being completed and my instructions were not sought prior to completing of and the agreeing of witnesses
6. Initial advice given was to plead guilty throughout the case, complete U-turn after requesting a second opinion
7. Court was not informed as to change of witness requirements
8. Costs per-hearing deliberately dragged on for financial gain
9. Upon receipt of the expert witness report, NML solicitors blatantly lied to me as to the circumstance and blame for errors. The amended expert witness report clearly contradicts NML false claims and a complaint in this regard remains unanswered
10. After the adjourned trial hearing of 04 November 2024 NML attempted to pressure me into confirming further instructions. Upon indicating that I was considering options and unable to meet their 7-day payment deadline NML attempted to lock me into and sited continuation clauses and then proceeded to bill me almost £10,000 for the additional hearing
11. I was never given any information as to the likely sentence, stunned to learn only on the trial day of 02 July 2025 that the charges and sentencing guidelines include a suspended sentence, community order and three-year driving ban. Until this time I understood only my driving licence was at risk for 12-18 months
12. Knowing that I was dissatisfied with their service, NML held the return of unused disbursement fees as leverage pending execution of a ‘complete client satisfaction’ agreement, essentially blackmailing me into an agreement they knew did not reflect my satisfaction
13. The expert witness was de-warned by NML without my knowledge or instruction leading to us becoming aware the afternoon before trial of 02 July 2025 that the expert witness advising they were unable or unwilling to appear
14. NML issued numerous take down requests to a TrustPilot review of this awful experience with their firm
15. It appears common knowledge the professional standards and reputation of NML are an embarrassing disgrace to the industry, comments echoed by the prosecution and judiciary on the trial of 02 July 2025
16. In retaliation for my TrustPilot review, NML then vindictively went through historic invoices cancelling discounts and issued two separate ‘statute bills’ signed by a Mr Gary Roberts, Principal amounting to £2,820 and then immediately passed this alleged debt to an external debt collection company who proceeded to call, write and harass me. This was clearly intended to cause upset, intimidation and distress
17. Completely dissatisfied with the way case handled by NML and their indefensible actions amounting to negligence and/or deliberate client sabotage
18. Require a refund in full, amounting to £12,034 over 14 payment transactions less £720 returned = £11,314
For the avoidance of doubt I do not care to enter into further litigation or negotiation with your firm.
If I do not receive a satisfactory response within 5 working days, being the 09 July 2025, then the matter will be referred to the Legal Ombudsman and Solicitors Regulation Authority without further reference to you.
