My Pillow Outlet Store Reviews

Overall, My Pillow's factory outlet receives predominantly positive feedback for product quality and focus on American-made goods, with recurring praise for both the merchandise and store accessibility. However, experiences with shipping and customer service—especially for online orders—are a concern for some, with several reviewers expressing disappointment and drawing unfavorable comparisons to other retailers. This contrast highlights operational inconsistencies between the outlet and the online business.

Recurrent themes include high satisfaction with the durability and comfort of products such as pillows and robes, as well as genuine appreciation for bargains and the wide range of goods available. The presence and engagement of company founder Mike Lindell and staff like Jim are seen as positive influences on the in-store experience, while staff interactions at special events receive mixed remarks. The outlet location in Shakopee is noted for convenience.

Based on the reviews, My Pillow maintains a strong reputation among customers seeking quality American-made bedding and linens, especially those shopping at the physical factory outlet in Minnesota. The company’s local outlet is valued for its deals, product variety, and personable service, but negative experiences with shipping and customer support online suggest ongoing areas for improvement.

My Pillow operates as a bedding and home goods manufacturer and retailer, specializing in pillows, sheets, towels, mattress pads, robes, and related products. The company offers sales both at its physical factory outlet store, located in Shakopee, Minnesota, and through its online storefront, catering to retail customers.

The company's operational model combines in-person shopping at its outlet with online ordering. Customers can find a variety of American-made products, many of which are promoted as durable and of high quality. The outlet provides ongoing deals and accommodates events such as tent sales, with staff involved in both customer support and special event management.