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Mid City Gym

Mid City Gym Reviews Summary

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Gyms | New York, NY

345 W 42nd St, New York, NY 10036, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Mid City Gym?

As of Mar 13, 2024, 241 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Mid City Gym's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 10, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Mid City Gym's customers had a positive experience.

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Mid City Gym's customer reviews analysis

Mid City Gym & Tanning is perceived favorably by its patrons, as seen in a collection of reviews emphasizing the gym's positive attributes. Customers regard the accessible daily pass pricing, particularly for Manhattan, as highly reasonable. The gym's environment is repeatedly described as motivational, owing to the presence of professional bodybuilder imagery and an impressive physical condition of staff members. Patrons find the range of equipment satisfactory, including highly specific machines such as Arnold's original calf machine, and appreciate the additional amenities like tanning and protein shakes. It's notable that customers from various fitness levels, including beginners to world-class bodybuilders, feel welcome and find value in their experience. Furthermore, personal training services receive exceptional praise for their transformative effects on clients; trainers are commended for their expertise and supportive nature. Despite these strong points, there are concerns with the gym's operational aspects, such as closing hours and equipment availability, that slightly tarnish the overall reputation.

Positive Feedback

Mid City Gym & Tanning excels in several aspects according to client feedback. The gym's supportive and inspirational atmosphere is a standout feature, with members feeling motivated by the environment and the staff. The pricing transparency for daily passes is lauded, especially given the gym's Manhattan location. The equipment variety caters to a broad range of fitness enthusiasts, from novices to professional athletes. The training staff's expertise is a recurring theme, with personal trainers receiving accolades for their ability to guide and support clients through milestones in their fitness journeys. Cleanliness, gym layout, and equipment accessibility during peak hours are additional positive aspects that contribute to the customer's overall satisfactory experience. The enforcement of safety measures like mask-wearing also adds to a sense of well-being and community responsibility among patrons.

Concerns and Threads

While the positive attributes stand out, there are concerns that create friction in the customer experience at Mid City Gym & Tanning. One notable issue surrounds the cancellation policy, which customers find troublesome and somewhat misleading, citing difficulty in terminating memberships and a convoluted cancellation process that requires in-person visits and additional phone interactions. Additionally, operational constraints such as the gym closing earlier than some patrons would prefer, and a deficiency in certain equipment like steel plates and specific machines, represent areas where the gym falls short of expectations. These drawbacks, albeit described as 'minor' by some patrons, are significant enough to impact the perception of the gym's commitment to convenience and customer satisfaction.

Frequently asked questions about Mid City Gym

What are the daily pass rates for Mid City Gym & Tanning, and are they competitive?

Mid City Gym & Tanning offers daily passes for less than $30, which is considered a competitive rate for Manhattan. They ensure transparency by publishing these rates on their website.

Is personal training available at Mid City Gym & Tanning, and what are clients saying about it?

Personal training is available and highly regarded at Mid City Gym & Tanning. Clients report substantial improvements in their strength and fitness levels, crediting the knowledgeable and friendly trainers for their success.

Can memberships at Mid City Gym & Tanning be easily cancelled?

Some customers have experienced difficulties with the cancellation process, reporting that it is not as straightforward as expected. It requires an in-person visit to the gym to obtain a phone number for cancellation, and some customers have cited issues with being charged for additional months post-cancellation.

Recent customer reviews and testimonials for Mid City Gym

Mid City Gym
James Mikkelson
5-Star
2 months ago
This place is awesome. First, it's rare to find a gym in Manhattan that publish their daily pass price.. these guys do on their website. It's less than $30 a day for a day pass. That's a real good rate for manhattan. Second, the entire place is pretty motivational. Pictures and video of pro bodybuilders all around.. plus the staff look incredible too. This is what I like to see, pushes me further on every workout. Third, the lighting is cool af. Have all the equipment you need here, even Arnold's original calf machine apparently. Finish your workout with a spray too, and work over that pasty Manhattan complexion. They also have you covered for protein shakes, although the prices of the shakes feels very Manhattan.
Mid City Gym
Alex Ragatz
5-Star
a month ago
Fantastic gym. I’ve been coming here for a few years now, I started as a complete beginner with basically no gym knowledge whatsoever and I’m now the strongest I’ve been in my entire life. The clientele range from beginners like me to world class body builders, and the owners have cultivated and atmosphere that’s welcoming and comfortable for anyone along that spectrum. Earlier this year after falling out of my gym habits and gaining weight, I decided to make a change and signed up for personal training. Since June I’ve been working out with AZ and Cassie twice a week and they are phenomenal at their jobs!!! They are so kind, so knowledgeable, and so fun to work out with. Again, I’m the strongest I’ve ever been and I owe it all to the two of them. They have taught me so much and have fully prepared me to continue my fitness journey when I’m no longer continuing training. I’m so so so thankful for the two of them and I’m so thankful for mid city gym.
Mid City Gym
Benny Purk
5-Star
4 weeks ago
Great gym, just a little too far from where I live. Only complaint is trying to cancel a membership here is horrendous. I purchased a monthly membership that was supposed to be easily cancelled with no contract. I tried to cancel the day or day before my contract was supposed to renew and not only did I still have to pay for that month but for some reason I had to pay the next month as well. I also couldn’t cancel on the phone or on their website where I signed up. I had to go in person to pick up a piece of paper with another phone number that I had to call. Why isn’t this number just provided over the phone or on your website? Otherwise great gym, they have all the equipment you could need but the cancellation process was criminal
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Overall Rating

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A+
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F
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Overall Rating
4.2
/5
241
reviews
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About Mid City Gym

Gyms

Spacious, fully equipped gym offering cardio & strength training equipment & trainers.

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