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Mattress Warehouse Reviews

Rated 4.9 based on 348 Reviews

Mattress Stores in Philadelphia

4504 City Lane Avenue Unit A, Philadelphia, PA 19131, United States

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Published on

March 15, 2024

Last updated

July 10, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Mattress Warehouse's customers had a positive experience.

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100%

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Ratings

As of Based on revies as of

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What Customers Are Saying About Mattress Warehouse?

Trustguide extracts key phrases from reviews about Mattress Warehouse and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 10, 2025, 348 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Mattress Warehouse's publicly available reviews View source

imperfectly Ash rated Mattress Warehouse 5 stars

a day ago

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Recently purchased a new mattress, box spring, and pillows and had a great experience. The entire process was conversational and peaceful, all thanks to Steve’s expertise and great customer service. Shopping began with a sleeping analysis and discussion on my bedtime habits, and then Steve provided me with great recommendations and didn’t push any particular product, nor exhibiting any aggressive sales practices. He patiently waited while I tested out 4-5 different options, until I found the perfect purchase. Delivery was quick and the drivers were great, even removing my old mattress, all while I didn’t miss a beat at work. 10/10 would recommend!

Julia Hasiak rated Mattress Warehouse 5 stars

3 months ago

Steve made our mattress shopping experience so pleasant and easy. We were first time mattress shoppers with a budget and he was patient with helping us find exactly what we needed for the right price. You can just tell how genuine he is and how much he cares about his customers and their comfort. I learned a lot from him during our time in the store! Needless to say we didn’t have to shop anywhere else after this. He offered us a great mattress for a great price and delivery only two days later! If you are thinking about buying a new mattress - you gotta go see Steve!!!

Mia B rated Mattress Warehouse 5 stars

3 months ago

Steve made my experience great. I went in tonight for a Queen sized mattress under $600 even though we went over a bit I am 100% satisfied with my purchase. I chose the nectar mattress queen sized memory foam. I would definitely recommend coming here. He was very patient as well.

Reviews Summary

The overall company reputation of Mattress Warehouse of Philadelphia - Bala Cynwyd as depicted by recent customer feedback is exceedingly positive. Predominantly, customers have lauded the personalized service and expertise of the staff, notably mentioning employees such as Steve, Carelyn, and Gary for their notable contributions. Sales individuals are commended for their non-aggressive, patient, and informative approach, which seems to foster a comfortable and educational experience. The store's use of a 'bed match' system to guide mattress selections is highlighted as an innovative tool that enhances customer satisfaction by personalizing the shopping experience. Moreover, logistical aspects such as prompt and professional delivery service contribute to the positive impressions of the company's operation.

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Frequently Asked Questions About Mattress Warehouse

Does Mattress Warehouse offer assistance in finding the right mattress?

Yes, Mattress Warehouse provides personalized service including a 'bed match' system to analyze your sleeping habits and recommend the best mattress for you.

Are sales representatives at Mattress Warehouse pushy or aggressive?

No, customer feedback overwhelmingly indicates that sales representatives, such as Steve and Gary, are patient, non-pushy, and prioritize customer comfort and needs.

Can I expect quick delivery when purchasing from Mattress Warehouse?

Yes, customers report quick and professional delivery services, with some experiencing next-day delivery.

About Mattress Warehouse

Mattress Stores

4504 City Lane Avenue Unit A, Philadelphia, PA 19131, United States

Chain retailer for branded mattresses & accessories, plus bunk beds, futons & headboards.

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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o

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