Mattress Warehouse

Mattress Warehouse Reviews Summary

Rated 4.9 Star based on 348 Reviews

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Overall Rating
4.9
/5
348
reviews
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Published on
March 15, 2024
Last updated
March 15, 2024

What do customers think about Mattress Warehouse?

The overall company reputation of Mattress Warehouse of Philadelphia - Bala Cynwyd as depicted by recent customer feedback is exceedingly positive. Predominantly, customers have lauded the personalized service and expertise of the staff, notably mentioning employees such as Steve, Carelyn, and Gary for their notable contributions. Sales individuals are commended for their non-aggressive, patient, and informative approach, which seems to foster a comfortable and educational experience. The store's use of a 'bed match' system to guide mattress selections is highlighted as an innovative tool that enhances customer satisfaction by personalizing the shopping experience. Moreover, logistical aspects such as prompt and professional delivery service contribute to the positive impressions of the company's operation.

Positive Feedback

Key positive aspects continually emerging from customer feedback include the high level of customer service provided by representatives, particularly Steve, as well as the knowledgeability and professionalism of the staff. Customers feel attentively listened to and report a lack of aggressive sales tactics, which contributes significantly to their comfort during the shopping experience. The 'bed match' system is also a source of customer appreciation, as it aids in ensuring that their selections are well-suited to their individual needs. Additionally, the delivery process appears to be swift and hassle-free, further enhancing customer satisfaction with the company's services.

Concerns and Threads

Despite the overwhelmingly positive reviews, the dataset provided does not present any explicit negative aspects within customer feedback. Every client experience shared appears to be positive without mentioning downsides or areas for improvement. This absence of negative commentary suggests that either customers had no significant issues or that any such experiences were not included in the dataset provided. It's important to note that while the lack of negative feedback is favorable for the company, it does not necessarily represent the full spectrum of all customer experiences.

Frequently asked questions about Mattress Warehouse

Does Mattress Warehouse offer assistance in finding the right mattress?

Yes, Mattress Warehouse provides personalized service including a 'bed match' system to analyze your sleeping habits and recommend the best mattress for you.

Are sales representatives at Mattress Warehouse pushy or aggressive?

No, customer feedback overwhelmingly indicates that sales representatives, such as Steve and Gary, are patient, non-pushy, and prioritize customer comfort and needs.

Can I expect quick delivery when purchasing from Mattress Warehouse?

Yes, customers report quick and professional delivery services, with some experiencing next-day delivery.

What are customers saying about Mattress Warehouse

Mattress Warehouse
imperfectly Ash
5-Star
a day ago
Recently purchased a new mattress, box spring, and pillows and had a great experience. The entire process was conversational and peaceful, all thanks to Steve’s expertise and great customer service. Shopping began with a sleeping analysis and discussion on my bedtime habits, and then Steve provided me with great recommendations and didn’t push any particular product, nor exhibiting any aggressive sales practices. He patiently waited while I tested out 4-5 different options, until I found the perfect purchase. Delivery was quick and the drivers were great, even removing my old mattress, all while I didn’t miss a beat at work. 10/10 would recommend!
Mattress Warehouse
Julia Hasiak
5-Star
3 months ago
Steve made our mattress shopping experience so pleasant and easy. We were first time mattress shoppers with a budget and he was patient with helping us find exactly what we needed for the right price. You can just tell how genuine he is and how much he cares about his customers and their comfort. I learned a lot from him during our time in the store! Needless to say we didn’t have to shop anywhere else after this. He offered us a great mattress for a great price and delivery only two days later! If you are thinking about buying a new mattress - you gotta go see Steve!!!
Mattress Warehouse
Mia B
5-Star
3 months ago
Steve made my experience great. I went in tonight for a Queen sized mattress under $600 even though we went over a bit I am 100% satisfied with my purchase. I chose the nectar mattress queen sized memory foam. I would definitely recommend coming here. He was very patient as well.
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About Mattress Warehouse

Mattress Stores
Chain retailer for branded mattresses & accessories, plus bunk beds, futons & headboards.
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