Mattressman Head Office Reviews

Customer sentiment for Mattressman, a mattress and furniture retailer, is predominantly negative according to recent reviews. Although a few customers describe positive experiences such as efficient delivery and knowledgeable staff (notably Dan at the soundtrack shop), the majority highlight significant problems, particularly with communication and delayed or incomplete orders. Criticisms include missed deliveries, lack of contact from customer service, and unresolved product issues, suggesting that inconsistent follow-through is a recurring concern.

Common themes revolve around poor communication, unresponsive or unhelpful customer service, and lengthy resolution times for order problems. Customers frequently express frustration at not receiving updates, having to chase after the company for answers, or not being able to reach anyone for support. Delays, damaged items, incorrect delivery information, and the difficulty in securing refunds are also repeatedly mentioned.

Based on these patterns, Mattressman's reputation appears to be largely negative among reviewers, particularly with regard to order reliability and after-sales support. While some isolated positive experiences exist, repeated concerns about communication and fulfillment undermine overall trust in the brand within the retail furniture and mattress sector.

Mattressman is a retail company specializing in the sale of mattresses, bedframes, divan bases, and related bedroom furniture. The company operates through an online platform, allowing customers to place orders for both mattresses and furniture with home delivery options.

The company facilitates scheduled deliveries, processes payments in advance, and communicates with customers via email, phone, and digital chat. Mattressman sources products including mattresses and furniture, providing delivery coordination, occasional product advice, and support with order issues through its customer service team.