Match Com International Ltd Reviews

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First time paying for a dating app 'Our Time' part of 'Match' , I'm hoping to meet someone looking for a long term relationship. 13/04/2024 My account couldn't be accessed after I added a photo (I wasn't in my birthday suit). Apology received from Our Time...... Thanks for contacting us. In response to your query, I can confirm that you can contact us once your subscription is expired, and we are pleased to offer you a special discount. I do appreciate your comprehension! Best regards, Simon Why would I throw good money after bad? 21/04/2024 Users receive messages that moderators have suspended my account. Rubbish response from Our Time...... Thanks for contacting us. If a user could not see your profile is active, they would not be able to communicate with you. However, if they keep on seeing this error message, we invite you to let them know that they have to contact our service in order to make an investigation with our team. Best regards, Jack The OurTime team 26/04/2024 Once again users receive messages that moderators have suspended my account. I await their response. 29/04/2024 My profile has been deleted! Once again I email the 'Our Team Customer Service Team'. Response...... Thanks for contacting us. I am sorry for the delay in responding to you. I confirm that your profile has been reactivated after being deleted by the moderation team. Hence, that member should not see it as being closed. However, if he saw it as being closed, there might be a delay in the profile appearing as reactivated. Rest assured that your account is no longer closed, and you can log in to it with full access to the services. Best regards, Harry The OurTime team I want to know why my profile was deleted. Awaiting response. 30/04/2024 A User has informed me that my account is suspended again. Emailed 'Our Time' & await a response. I'm spending more time communicating with 'Our Time Customer Services' than with users! 03/05/2024 Another User has informed me that my account is suspended again. Emailed 'Our Time' for & await a response. Thanks for contacting us. In answer to your question, I can confirm that you had suspended your account but that you reactivated it on the 26th of March 2024, so your account is now active. When you suspend your profile, your profile is no longer appear on our services. However, your full profile details will be stored. Therefore, in order for us to investigate further, could you please ask the member to take a screenshot of the account they find to have been suspended? Thank you for your comprehension. Best regards, Nikki The OurTime team 03/05/2024 I started to pay on the 26th of March 2024. Nikki clearly hasn't read & understood my email, I reply asking her to read & understand my email before responding. 07/05/2024 A User has informed me that my account is suspended again. Emailed 'Our Time' & await a response. 08/05/2024 Emailed Our Time again with 5 screenshots clearly showing evidence that my profile no longer exists, my account has been suspended, closed, moderators are sending users messages informing them my account is suspended & moderators have blocked my profile. The response from 'Johnson' is unbelievable...... Thanks for contacting us. In response to your query, I confirm again that there was no suspension after that time. Could you please ask the members when exactly they found your account suspended? If possible, a screenshot would be very helpful. Best regards, Johnson The OurTime team 10/05/2024 No response to my email sent again requesting an appropriate response. Forwarded it to 'Our Time' with a request to respond. 10/05/2024 Beth from The Our Time Team responded. She has read & understood my issues & has passed on to the Technical Team. 11/05/2025 I receive a message from a user informing me my account has been deleted by moderators. I forward the screenshot to Our Time Customer Care.