Massage Envy - Phoenix Reviews

Analysis of recent reviews for Massage Envy suggests that the company's reputation is mixed, with both praise and criticism appearing in customer feedback. On the positive side, some therapists, such as Mercedes, Savy, Simeon (Simon), and Ed Bailey, have been highlighted for delivering excellent and professional massages, creating relaxing experiences, and possessing great technique. On the other hand, the company has received criticism for issues ranging from the impersonal and unwelcoming redesign of a waiting room to the lack of therapist attentiveness to customer needs during massages. Moreover, complaints regarding poor customer service, scheduling mishaps, and in one instance, refusal of service without apparent cause have been noted. The inconsistency in customer experience, alongside certain administrative blunders, points towards potential weaknesses in service delivery and operational management that could affect the company's overall reputation.

Massage Envy provides massage, skin care and total body stretch services which are an integral part of total body wellness. Keep your body working, schedule an appointment today! Each location is an independently owned and operated franchise.