Maple Parking Head Office Reviews

The process of leaving the car and getting it back was all smooth and comfortable but unfortunately when getting the car back today - we found out that along with the reasonable and understandable dust and dirt accumulated on the car during the parking - the whole rear of the car was covered with sticky drops of some sort of residue that could not be removed with normal wiping and washing just with water. The tiny dews covered the whole rear window, the roof and all rear parts of our car. It seems as if the car was parked by your team under a tree or near a place where that sticky residue was spread all over. When delivering the car to the drive and drop - our car was just hand washed inside and out and was clean. I totally understand and accept that the car was not kept indoors or under any cover and was expecting a normal amount of dirt, dust or rain on it - But I do not accept the condition that the car was brought back to us. I had to drive all the way back home (over 40 miles) with limited visibility on my rear window as the dew drops did not clean with the wipers cleaning fluids and now have to take my car for a special wash as I was told by the car wash company that they will need to use extra materials and time to clean the car from that sticky and now solidified material. I would expect that in rare cases where an event like this happens - your team would make sure to return the car in the same or similar way to the owners( i.e cleaned). We are truly disappointed with the condition that the car was returned to us and expect you to cover the special external cleaning that is now needed to be done for the car with the hope that the residue did not cause any permanent damage to the paint or to the rear window.

Have found this Maple parking service very convenient. The location of the dropping off and picking up the car is very close to the entrance (in my case North terminal, Gatwick) to the Departure. Car was ready on the return without need to contact the team. No issues, will book again. Could be a bit cheaper so. Thank you for your service.