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Manhattan Plaza Health Club logo

Manhattan Plaza Health Club Reviews

Rated 4.2 based on 533 Reviews

482 W 43rd St 2nd floor, New York, NY 10036, United States

Gyms New York

Published on
July 6, 2025
Last updated
July 6, 2025

Reviews Summary

The overall sentiment toward Manhattan Plaza Health Club (MPHC) is mixed, with reviewers providing both positive experiences and specific criticisms. Several users highlight the professionalism and skill of instructors, especially in swimming and fitness classes, and comment on the friendly and approachable staff at the front desk. However, some members raise concerns about ongoing renovations, maintenance issues with amenities like the hot tub, and policies related to late fees or membership cancellations.

Common themes include appreciation for the facility's range of amenities such as the pool, sauna, and group classes like yoga and pilates. Convenience of location in Midtown/Hell's Kitchen is frequently mentioned, as well as the affordable pricing compared to other New York City gyms. Class schedules, clean facilities, and a generally welcoming atmosphere are also noted, although a few reviews cite difficulties accessing certain areas or increased crowding at peak times.

Overall, MPHC maintains a solid reputation as a practical and well-equipped fitness center in New York City, particularly valued for its amenities and central location. Trust is built through recurring positive remarks about the staff and the quality of instruction. Some criticisms, especially around policy transparency and ongoing renovations, may affect user satisfaction, but most reviewers find MPHC accommodating for a range of gym and health needs.
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What Customers Are Saying About Manhattan Plaza Health Club?

incredible experience learning swimming freestyle

He is extremely professional

offers the best value for your fitness goals

The staff is friendly and easy to talk to as well.

really enjoy the classes they provide

really friendly and nice

big pool where there's always enough room

very awesome and honestly so Uber Friendly and competent!

Great relaxing atmosphere

Pool has an amazing clear/retractable roof + hot pools

Trustguide extracts key phrases from reviews about Manhattan Plaza Health Club and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Manhattan Plaza Health Club's customers had a positive experience.

Positive
60%
Neutral
20%
Negative
20%

Manhattan Plaza Health Club Ratings

5

As of Based on 533 revies as of Jul 06, 2025

Manhattan Plaza Health Club Score

60%

As of Based on 533 revies as of Jul 06, 2025

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Customer Reviews

As of Jul 06, 2025, 533 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Manhattan Plaza Health Club's publicly available reviews View source

Tracey Smith rated Manhattan Plaza Health Club 2 stars
3 weeks ago
I joined a couple of months ago mainly for the indoor pool & hot tub. The place is under renovation without even mentioning that when I joined over the phone. Also the hot tub has not been working for over a month now. The front desk people don’t even greet you with a friendly hello or goodbye have a nice day. It would be nice if the staff would acknowledge you when you arrive & leave. The gym you have to walk down 3-4 flights of stairs to get to it & it’s not that big. Then have to walk back up 3-4 flights of stairs to get to the main entrance. I have bad knees which was the reason for joining the health club for the pool. The renovation is extremely loud & I have a horrible headache after leaving there. I was looking for something more relaxing & enjoyable. I’ll stay for another month or so then find somewhere else.
Paul Winkler rated Manhattan Plaza Health Club 1 stars
3 months ago
Nice enough gym, but they charged a $15 late fee for being 4 days late once in my 18 months of membership, and they claim they "can't do anything about it". Their payment declined notices are sent by a third party (CSI) that does not authenticate their email, so gmail and any other major provider treats them as spam and you'll never see them. MPHC does not take any responsibility or care. Most businesses will waive a one time fee like that, especially if you don't even get the email. This is poor customer service.
Hilary Zhang rated Manhattan Plaza Health Club 5 stars
3 months ago
I had an incredible experience learning swimming freestyle from Yuri Reimers. Before working with him, my posture was completely off - I was kicking water and moving backward instead of forward. Yuri quickly identified the issue and corrected my technique, making a huge difference in my swimming ability. He is extremely professional and knowledgeable, breaking down not just how my arms should move with my body, but also explaining where the water should flow with each movement. His attention to detail is remarkable; he catches subtle adjustments that significantly improve efficiency and endurance. At the same time, he builds confidence and helps you feel comfortable in the water. Strongly recommend booking swim classes with Yuri.

Frequently Asked Questions About Manhattan Plaza Health Club

Does MPHC offer specialized classes and knowledgeable instructors?

Yes, MPHC offers a variety of group classes such as yoga, TRX, and Pilates. Reviews highlight that instructors are knowledgeable and provide effective, well-organized classes, including specialized swim instruction.

Are there any reported issues with facility upkeep or renovations?

Some reviewers mention ongoing renovations and occasional maintenance issues with amenities such as the hot tub. Noise from construction and incomplete facilities may affect the user experience temporarily.

How accessible is MPHC for people with mobility concerns?

Certain areas, particularly the gym space, are accessible only via multiple flights of stairs, which could be challenging for those with knee or mobility issues. The facility location is cited as convenient for most local members.

About Manhattan Plaza Health Club

Gyms
Manhattan Plaza Health Club (MPHC) is a fitness center located in New York City. It offers a combination of gym facilities, swimming pools, saunas, and group exercise classes such as yoga, Pilates, and TRX. MPHC provides both individual exercise areas and scheduled group instruction within a membership-based service model.

The club operates with separate spaces for cardio equipment, weight training, stretching, and classes, as well as pool and sauna areas. Member access is structured with scheduled classes and open gym hours. Facilities are maintained through ongoing renovations and cleanliness measures. Staff engage in member support at the front desk and through instruction in group fitness and swim training.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.