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MAMEDICA Reviews

Rated 4.3 based on 622 Reviews

Cosmetic Clinics in London

20 Procter St, London WC1V 6NX

Published on
July 30, 2025
Last updated
July 30, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of MAMEDICA's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About MAMEDICA?

so friendly and helpful

customer service is at Mamedica

nothing short of incredible

helpful; she made sure I had the earliest appointment possible

Really friendly, helpful service

lovely and helpful

Great service and couldn't be happier

fantastic — professional, approachable, and incredibly helpful

staff are all incredibly friendly and knowledgeable

long been a game changer for me

Trustguide extracts key phrases from reviews about MAMEDICA and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 30, 2025, 622 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of MAMEDICA's publicly available reviews View source

Sidrah Ahmed rated MAMEDICA 5 stars
Edited a week ago
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I've been with Mamedica for over a year now. I'm so happy I took the leap and joined this clinic. They're been super in every way. The team are so friendly and helpful. It's so easy to order my repeat prescriptions online. This service has been a game changer for me, of course with the peace of mind that I can consume legally. Thank you Mamedica x
Matthew Ford rated MAMEDICA 5 stars
2 weeks ago
I’ve actually found myself lost for words going to write this. I’m actually in awe at how brilliant the customer service is at Mamedica. Every issue (not that there has been many) has been sorted extremely quickly and by people who actually care about what they’re doing ! Very refreshing change from the norm. I had help from Cherise today, again cant thank her enough for the help !
Ahmed Elatar rated MAMEDICA 1 stars
2 weeks ago
I've been with mamedica for about a year now. They used to be really good service and very responsive and really helpful staff. the services now is atrocious they have some incompetent staff who can't even read there own prescriptions. They take weeks to even bother sending out invoices. I had contacyed them and had advised them that I will be traveling on this specific date and had given them the 3 weeks notice. And had payed for the items in advance. They still decided to dispatch it on the day that I'm traveling. They don't tell you when the item is also out of stock and even though you have pay for that item you got to wait for weeks for them to even issue you with even a credit note. And the time now that they take to send their prescriptions back to the patient is even more of a joke. It's a shame they used to be good not anymore. Very disappointed.

Reviews Summary

The overall sentiment towards Mamedica Clinic, as reflected in recent customer reviews, is largely positive. Reviewers consistently note the professionalism, friendliness, and efficiency of the staff. Many mention specific team members, such as Jodie, Nicola, and Adam, who provided exceptional and attentive support. Customers appreciate the convenience of ordering prescriptions online and report that their needs are handled promptly. There is one notable complaint describing a decline in service reliability, slow dispatch, and delayed communications, indicating that not all experiences are uniformly positive.

Frequent themes include staff professionalism, prompt support, and a streamlined prescription process. Customers value clear communication, ongoing updates (such as courtesy calls regarding prescription cycles), and practical assistance with issues like missed deliveries or out-of-stock medications. Personalized attention and staff going "above and beyond" feature prominently, building a sense of trust. While the majority of experiences are smooth, timely service, one review highlights frustration with recent operational issues, especially regarding logistics and updates.

Overall, Mamedica Clinic is regarded as a supportive and reliable provider of medical services by most clients, with strong reputational indicators in customer care, communication, and process efficiency. The clinic is recommended for those seeking personalized support in the medical sector, though a minority may encounter occasional service delays. The company’s presence and reputation are solid within its region.
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Frequently Asked Questions About MAMEDICA

How responsive is the staff at Mamedica Clinic to customer inquiries or issues?

The staff at Mamedica Clinic are frequently described as prompt and attentive, with several reviewers mentioning fast callbacks, direct communication, and quick resolution of concerns, often going out of their way to assist patients efficiently.

Can Mamedica adapt quickly if my prescription is out of stock or there's a delivery issue?

Yes, reviews mention that staff swiftly arrange alternatives if a medication is unavailable and provide quick delivery solutions. They offer updates and resolve these logistics with minimal hassle for the patient.

How is the repeat prescription process handled at Mamedica Clinic?

Patients can order repeat prescriptions easily online. The clinic provides reminders for prescription cycles and delivers consistent updates, ensuring the process is convenient and clear for ongoing medication needs.

About MAMEDICA

Cosmetic Clinics
Mamedica Clinic delivers medical and prescription services with a focus on legal access to treatments and patient support. It operates as a healthcare provider, allowing patients to consult with medical professionals and order repeat prescriptions through an online system.

The clinic’s operations consist of a team-based approach where staff handle consultations, prescription management, and customer inquiries. Patients interact with staff for initial intake, ongoing support, and fulfillment of medications, relying on online ordering and phone support for process navigation and query resolution.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.