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M A Grigg Country Store Reviews

Rated 4.4 based on 1181 Reviews

Pendennis Lower, Sticker, Saint Austell PL26 7JH

Clothing Stores Saint Austell

Published on
August 27, 2025
Last updated
August 27, 2025

Reviews Summary

Overall sentiment towards M.A. Griggs, an outdoor clothing and equipment shop and farm store, is highly positive, with several reviewers praising staff members by name such as Matt, Sue, and Alfie for their friendliness, helpfulness, and quick problem-solving. The company is commended for its efficient online order process, rapid deliveries, competitive pricing, and personal customer service. However, some customers pointed out rare issues with staff rudeness and confusion about return policies, though these tend to be resolved, and satisfaction is ultimately restored.

Common feedback highlights the knowledgeable and approachable staff, fulfilling both everyday and specialty needs in their physical and online stores. Shoppers often mention a broad product selection—ranging from animal feed and equestrian equipment to clothing and garden items—and the convenience of a well-stocked restaurant next door. The business is appreciated for clear communication, timely deliveries, and the ability to address occasional errors quickly.

Based on Cornwall-area reviewer experiences, M.A. Griggs holds a strong reputation for reliable service, product availability, and attentive staff. The majority of comments indicate repeat custom and word-of-mouth recommendations, reinforcing its standing as a dependable retail and supply choice for the local and broader farming community.
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What Customers Are Saying About M A Grigg Country Store?

Always helpful yard helpers

wide selection of products

great human service! (Cat shown was not purchased via Griggs) :D

customer service from Alfie was outstanding

store in person. Fantastic range

The order arrived quickly and was well packaged

huge super dry sale on

help and chat with the lovely sue

Trustguide extracts key phrases from reviews about M A Grigg Country Store and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of M A Grigg Country Store's customers had a positive experience.

Positive
70%
Neutral
10%
Negative
20%

M A Grigg Country Store Ratings

5

As of Based on 1181 revies as of Aug 27, 2025

M A Grigg Country Store Score

70%

As of Based on 1181 revies as of Aug 27, 2025

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Customer Reviews

As of Aug 27, 2025, 1181 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of M A Grigg Country Store's publicly available reviews View source

Micky rated M A Grigg Country Store 5 stars
Edited 2 weeks ago
Use this company once or twice a week for my animal feed. Always helpful yard helpers, was in few days ago getting straw and hay, as I was carrying one bale at a time Matt was carrying two, Matt is a great asset to company not only very helpful and polite he very powerful, just what company needs when large items required to be loaded etc. Quick update 8 Aug 25 Got goat feed today Matt carrying 2 bags to my normal 1 bag lol. Once again laughing and polite loading vehicle up.
Mikael Holopainen rated M A Grigg Country Store 5 stars
3 weeks ago
As farm shops goes, it was excellent. It had a wide selection of products and the restaurant next door was spacious. As a visitor from another part of the farming country it was nice to be in s familiar setting. Both staff and customers were very friendly.
Martina Randles rated M A Grigg Country Store 5 stars
3 weeks ago
Ordered online as sadly don't live in Cornwall.The online customer services number went through to an ACTUAL person, no hold music, no weird selections. They dealt with my issue there and then. The boots arrived when they said they would and were well packaged. Thank you for delivering what feels so rare in this day and age - great human service! (Cat shown was not purchased via Griggs) :D Happy customer

Frequently Asked Questions About M A Grigg Country Store

Is the staff at M.A. Griggs helpful and approachable?

Yes, many reviews specifically mention staff members—such as Matt, Sue, and Alfie—as being friendly, polite, and willing to assist with both in-store and online purchases. Customer support is frequently described as prompt and attentive.

Are returns free at M.A. Griggs?

There was some confusion in reviews about return policies. While returns are advertised as free, customers should verify the details on product returns to avoid misunderstandings, especially regarding packaging and returns of faulty items.

What product ranges can I expect to find at M.A. Griggs?

Customers mention a broad range of products including animal feed, clothing, equestrian goods, garden supplies, and homeware. The store is described as well-stocked for both everyday needs and specialty farming or equestrian equipment.

About M A Grigg Country Store

Clothing Stores
M.A. Griggs is a retail business specializing in outdoor clothing, animal feed, equestrian supplies, farm equipment, gardening products, and home goods. The company operates a physical store, an online shopping platform, and provides local agricultural products and accessories, serving both local and remote customers.

The business manages both in-person and digital orders, with processes for direct customer assistance in-store and responsive support online. Orders may be delivered or picked up, and staff assist with loading and advice. M.A. Griggs maintains a structured workflow from selection and purchase to delivery or collection, aiming for efficient service.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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