LPI Inc. Reviews

***4/9/25 UPDATE: After many phone calls, emails and getting WFMY’s Kevin Kennedy involved, on 3/27/25, LPI sent a technician out from TN. He was here for a couple hours and repaired the pipe that was cut sometime during the manufacturing process. We have been able to use the hot tub for two weeks now and hope that we have finally solved the problem that was making our purchase so difficult! We are thankful that the issue appears to be resolved. CONTINUE TO BEWARE!! ***2nd UPDATE:12/19/24: NO WATER IN THE HOT TUB DUE TO A LEAK!! Customer service can send a dye kit out…and I pay for it; HOWEVER, I will NOT PAY FOR THIS KIT. I am BEYOND frustrated with the fact that we have made such a large purchase, and for close to 7 months of the 18 months we have had the hot tub, we have been unable to use it. AND, the cost of a repairman? AQUA LIVING…you should do better. Once again, use caution when shopping for a hot tub there. Like I said before, our buying and delivery experience was exceptional…but once we had problems start approximately 5 months after purchase, then discovered that the tub as faulty when delivered, their customer service to back their product is TERRIBLE! I hope that this is the last “update”…but I am sure once this gets fixed, I’ll only get about 6 months out and have another issue. So frustrated. Think I will call the BBB now… ————————————————————————————— 12/23 Our purchase was simple at Aqua Living in Charlotte NC. We had a great delivery as well. The problem is that the hot tub is delivered and they tell you stuff that you can’t “see” until the power is ready. The manual we were given wasn’t for our type of hot tub so it didn’t help us too much. Using our hot tub became one of “trial and error”. Right now, we are 5 months out with our hot tub and it won’t hold water because it’s leaking from the bottom through our deck. When I called, they said that our 3 month labor warranty had expired so we would have to pay to have a technician come out. I even reached out to our delivery guy who said he could and would answer any questions we had…he won’t respond either. If I could return the tub, I absolutely would. So far, we’ve been made lots of promises that haven’t been kept. Sorry Aqua Living…your text asked for positive feedback, but as of now, I really have nothing positive to say. Unsatisfied with post delivery and with customer service care.

Horrible experience. purchased tub from Aqua Living (separate complaint) and started initial "support request" on 1.19.25 (case #: 32128). Spent hours and over 25 emails back-and-forth to try and get them to handle "broken hot tub." Kept being asked to do the same things and de-bug "why" the hot tub isn't working instead of them sending someone out. Spent hours on the phone to try to come to resolution. Ended up paying $450 for parts and labor only to be told that I also had to pay for the replacement top ($500) and the ONLY WAY they would replace it without costs is by me taking down negative review. DO NOT WORK WITH THIS COMPANY.