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London Gatwick Airport Reviews

Rated 3.8 based on 30010 Reviews

Horley, Gatwick RH6 0NP

Uncategorized Gatwick

Published on
August 16, 2025
Last updated
August 16, 2025

Reviews Summary

Overall sentiment toward London Gatwick Airport is strongly positive, with reviewers highlighting the airport’s modern facilities, easy navigation, and a wide selection of shops and dining options. Many mention the convenience of train connections, clear terminal signage, and efficient check-in procedures. However, a few criticisms surface around busy security lines during peak times, occasional cleanliness issues, and limited accessibility for travelers with specific mobility needs.

Frequent themes include the airport's vibrant atmosphere, abundance of resting and waiting areas, and variety in eateries and retail outlets. Airport design and the connection between North and South terminals receive particular praise for their comfort and practicality. Passengers also appreciate direct links to London and swift passenger flow, but some note that lounge hours could be extended and maintenance—such as USB ports—improved.

London Gatwick Airport enjoys a reputable standing as the UK’s second-busiest international airport, regarded as efficient, well-managed, and customer-focused for travelers in London and adjoining regions. Despite some accessibility and facility challenges, most passengers find the airport experience pleasant and reliable.
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What Customers Are Saying About London Gatwick Airport?

easy to get around

a vibrant atmosphere

smooth check-in process

efficient security procedures

pleasant experience

very clean and loads of resting

main rail line nearby

very lively airport

fast and direct check in

all the facilities

Trustguide extracts key phrases from reviews about London Gatwick Airport and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of London Gatwick Airport's customers had a positive experience.

Positive
70%
Neutral
20%
Negative
10%

London Gatwick Airport Ratings

4

As of Based on 30010 revies as of Aug 16, 2025

London Gatwick Airport Score

70%

As of Based on 30010 revies as of Aug 16, 2025

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Customer Reviews

As of Aug 16, 2025, 30010 customers have reviewed this business and rated it 3.8 Star out of 5. Trustguide conducted an in-depth analysis of London Gatwick Airport's publicly available reviews View source

Bernie rated London Gatwick Airport 4 stars
a month ago
London Gatwick Airport is a fantastic choice for travelers heading to London, Sussex, and Surrey! It's quite expansive, featuring a handy train service that connects the North and South terminals. The design of the airport makes it easy to get around, ensuring comfort and safety for everyone. You'll find a great variety of shops, including a lively food court and plenty of duty-free options to explore. It's a bustling place with a vibrant atmosphere! Navigating the airport is a breeze, thanks to clear signage and a smooth check-in process. While security can be a bit busy during peak times, overall, Gatwick is a convenient spot with solid facilities, shops, and dining choices to keep you satisfied during your travels.
Nikolai Sandved rated London Gatwick Airport 4 stars
a month ago
London Gatwick Airport is a well-managed airport with efficient security procedures and a smooth flow of passengers. While there are some lounges (unfortunately, the last one closes as early as 9 pm), there are also shops, duty-free stores, and places to eat. However, it’s worth noting that the train service to Gatwick is not as convenient as the service to Heathrow.
enjoyfamilytravels rated London Gatwick Airport 4 stars
a month ago
We recently had a stopover of a few hours at this airport. Well organized, very well signposted (signs for train, taxi, terminals, etc.), connected by trains to London directly from the terminal, many options for dining (outside the airport after a short walk there are even more options). A pleasant experience, the only minus would be the rather long time from security check in and some dirt in the toilets and the old furniture.

Frequently Asked Questions About London Gatwick Airport

How easy is it to get from central London to Gatwick Airport?

Gatwick Airport is accessible by direct national rail services from London Bridge, Victoria, and Clapham Junction. These trains arrive at the airport's terminal stations for convenient transit between London and the airport.

What amenities and shops are available at London Gatwick Airport?

The airport offers a wide range of amenities including restaurants, food courts, designer shops, duty-free stores, lounges, and digital check-in services. Both North and South terminals feature a variety of options for shopping and dining.

Are facilities for travelers with disabilities adequate at Gatwick Airport?

Some reviews note challenges with accessibility, such as lack of lifts or escalators in certain areas and paid baggage trolleys. It is advisable for travelers with specific mobility needs to check ahead regarding assistance and available facilities.

About London Gatwick Airport

Uncategorized
London Gatwick Airport is a major international airport serving the London, Sussex, and Surrey regions. It provides passenger air transportation with two terminals—North and South—offering direct train connections to central London. The airport hosts a wide selection of shops, restaurants, lounges, and various traveler services onsite.

Operations at Gatwick feature streamlined check-in, digital signage, fast bag drop, and security screening to support passenger flow. Facilities include waiting areas, duty-free shops, diverse dining outlets, and amenities tailored for modern travelers. Regular shuttle trains connect the terminals, and the airport maintains ties with national rail and transit networks.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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