Frequent themes include the airport's vibrant atmosphere, abundance of resting and waiting areas, and variety in eateries and retail outlets. Airport design and the connection between North and South terminals receive particular praise for their comfort and practicality. Passengers also appreciate direct links to London and swift passenger flow, but some note that lounge hours could be extended and maintenance—such as USB ports—improved.
London Gatwick Airport enjoys a reputable standing as the UK’s second-busiest international airport, regarded as efficient, well-managed, and customer-focused for travelers in London and adjoining regions. Despite some accessibility and facility challenges, most passengers find the airport experience pleasant and reliable.